Canon IR C5185 - Send setup

[Dig]

I have a Canon Imagerunner C 5185 and am trying to setup the send feature so I can scan documents and send them to my computer.

After watching some videos on line I went into the Add Features
Address Book Settings
One touch buttons
Select a button (002)
Register and edit
File
Typed a Name for Button
Changed protocol to Windows (SMB)
Browse
Select Workgroup
Down arrow on right
List of computers on network displayed and I choose the computer I want to send to
Clicked on Down Arrow on right
Entered Username and Password (it was accepted)
There displays folders on that computer
Selected Folder to place scanned items
Clicked on OK
Done all the way out to main screen
Placed document onto scanner
Chose Send
Chose One Touch Button I just created
Clicked Start
It scanned - then said Sending - Then Resending - Then message on bottom of screen said Check Server
Printed transmittal report with copy of document on it.
I went back to my computer and nothing was there.


How can I see my computer on the copier screen, which tells me they are networked, allow me to put in the username and password (I know it accepted it because I tried putting wrong username and password and it was rejected)
I can choose the computer and folder but it somehow can't sent the file to the computer.

I need to get this fixed so let me thank you ahead.

Any help appreciated.

[alex@wocltd.com]

Re: Canon IR C5185 - Send setup

turn off firewall,make sure folder is public and truly public,also make sure no a/v software is blocking as well......

[luis1984bol]

Re: Canon IR C5185 - Send setup

I have a Canon Imagerunner C 5185 and am trying to setup the send feature so I can scan documents and send them to my computer.

After watching some videos on line I went into the Add Features
Address Book Settings
One touch buttons
Select a button (002)
Register and edit
File
Typed a Name for Button
Changed protocol to Windows (SMB)
Browse
Select Workgroup
Down arrow on right
List of computers on network displayed and I choose the computer I want to send to
Clicked on Down Arrow on right
Entered Username and Password (it was accepted)
There displays folders on that computer
Selected Folder to place scanned items
Clicked on OK
Done all the way out to main screen
Placed document onto scanner
Chose Send
Chose One Touch Button I just created
Clicked Start
It scanned - then said Sending - Then Resending - Then message on bottom of screen said Check Server
Printed transmittal report with copy of document on it.
I went back to my computer and nothing was there.


How can I see my computer on the copier screen, which tells me they are networked, allow me to put in the username and password (I know it accepted it because I tried putting wrong username and password and it was rejected)
I can choose the computer and folder but it somehow can't sent the file to the computer.

I need to get this fixed so let me thank you ahead.

Any help appreciated.

Which S.O. are you using? Did you disable the Firewall? The anti-virus firewall has to be down also. The shared folder need to have writing permissions.

[JPiek]

Re: Canon IR C5185 - Send setup

Replace servername with IP adress, usualy works better than relying on DNS. Does the log of the server report any attempt to acces ?

We had a problem after some updates on a server, SMB totaly refused to work ever since.... sec. level was way to strict for the copier to pass.. Configured to FTP to the server, that worked only after an exception for the copier IP in the firewall...

[Dig]

Re: Canon IR C5185 - Send setup

turn off firewall,make sure folder is public and truly public,also make sure no a/v software is blocking as well......

Unfortunately I do not know how to reply to all the answers so I am replying to each one separately. Thank you for your help. I had not thought about this idea.

[Dig]

Re: Canon IR C5185 - Send setup

Which S.O. are you using? Did you disable the Firewall? The anti-virus firewall has to be down also. The shared folder need to have writing permissions.

Replace servername with IP adress, usualy works better than relying on DNS. Does the log of the server report any attempt to acces ?

We had a problem after some updates on a server, SMB totaly refused to work ever since.... sec. level was way to strict for the copier to pass.. Configured to FTP to the server, that worked only after an exception for the copier IP in the firewall...

Unfortunately I do not know how to reply to all the answers so I am replying to each one separately. Thank you for your help. I had not thought about this idea.

I hope this works. I wanted to reply to all the sent help. I did not think of this so I am going to try it and will let you know.
Thank you

[Dig]

Re: Canon IR C5185 - Send setup

turn off firewall,make sure folder is public and truly public,also make sure no a/v software is blocking as well......

Which S.O. are you using? Did you disable the Firewall? The anti-virus firewall has to be down also. The shared folder need to have writing permissions.

Replace servername with IP adress, usualy works better than relying on DNS. Does the log of the server report any attempt to acces ?

We had a problem after some updates on a server, SMB totaly refused to work ever since.... sec. level was way to strict for the copier to pass.. Configured to FTP to the server, that worked only after an exception for the copier IP in the firewall...

Unfortunately I do not know how to reply to all the answers so I am replying to each one separately. Thank you for your help. I had not thought about this idea.

Hello Everyone:

Ok I did as you suggested. It turned out to be the file sharing issue. I created a new folder and shared it correctly and immediately I could scan to it.

Thank you for all your help.