IRC3480i code E0025-0002 cyan toner motor problem

[Desert Rat]

I just sold this machine a week ago and now it is giving the code
E0025-0002, Indicates an error of C developing assembly toner supply.
The book sez to check on the connection of the toner motor and DC
Controller or replace them.

Has anyone every found something else to be the problem?
I was looking through the removal instructions and it looks like
the motors are behind those two power supply boards, correct?

Any other advice I should have before starting this in the morning?

Thanks

DR

[roho]

Re: IRC3480i code E0025-0002 cyan toner motor problem

It's been awhile, but the sensors i front of the hoppers get dirty with toner. Take off the front grey cover to get to the hopper sensors, clean those out. Most common cause.

[dan7777]

Re: IRC3480i code E0025-0002 cyan toner motor problem

It's been awhile, but the sensors i front of the hoppers get dirty with toner. Take off the front grey cover to get to the hopper sensors, clean those out. Most common cause.

This is exactly what to do. It happens a lot. Problem is when you blow air in there toner gets all over. There is one sensor that is hard to get to but I don't remember the code. I was very happy when people traded in their machines.

[Desert Rat]

Re: IRC3480i code E0025-0002 cyan toner motor problem

Roho & Dan7777,
Thank you for the fast reply. Just the advice I was looking for.
I will look through the book to see if I can find those sensors.

I did not blow this machine out, it did not really need it, but a little more
cleaning is not going to hurt it.

Thanks

DR

[roho]

Re: IRC3480i code E0025-0002 cyan toner motor problem

I use a bulb, or blower brush, called both. Works great for sensors, doesn't cause a toner cloud. The sensors are right at the front of the device, you have to remove some secondary covers to see them, then accessible. I'd blow all of them out while you're there and have them exposed.

[Desert Rat]

Re: IRC3480i code E0025-0002 cyan toner motor problem

Thanks everyone for your helpful advice. That is exactly what was going on. I do have a blower brush but used a can of air and
carefully cleaned all the sensors. I also vacuumed up some of the loose toner in the area.

I'm sure I will be posting more questions about this machine before to long. Any other odd or re-occurring things
that crop up on this unit? Or a particular service methodology for this model?
I'd be happy to hear them, I think?


Thanks

DR

[Tricky]

Re: IRC3480i code E0025-0002 cyan toner motor problem

There is one sensor that is hard to get to but I don't remember the code.

E990

Error :
E990 0000 Shown on the Display
Workaround :
When the locking Handle for the Process Assembly is turned to the locked position
it re-positions a rack that opens the Waste Toner Shutters. When the rack is in the
correct position there is a cutout in the rack that unblocks PS12, if the sensor remains
blocked an E990 0000 will be generated.
Remove the Hopper Drive Assembly (10-23 thru 10-25 in the Service Manual) and
the Hopper Assembly ( 7-66 in the Service Manual). With those items removed you
will see a white nylon gear plate with 2 locking screws. Loosen the locking screws
and position the gear plate so that when the handle is in the locked position, the
cutout in the rack unblocks PS 12. (See photo below)

You are more likely to need to clean ps12

[Desert Rat]

Re: IRC3480i code E0025-0002 cyan toner motor problem

Skynet,
That's a good post thank you for that. I will need all the help and support
I can gather.
So keep it coming everyone.


Thanks

DR

[techandtrader]

Re: IRC3480i code E0025-0002 cyan toner motor problem

Generic toners sometimes blow out the seals on the drum units on the sides...back or front. The ITB cleaning assembly will last the life of the ITB. If either fails replace the ITB and Clean Assem as a set. Putting a new cleaning assem on an old itb will usually result in noise that will not go away. The Control Panel LCDs will fail and will usually give some warning before complete failure. Its a Business color machine designed 10 years ago so massive color coverage and high demands for picture quality really wears out the engine. Its the best on the market though 2010 down.

I have good OEM Spare Fuser Units or any other parts you would like for this machine. I have a few used parts machines. Send me a PM!

[Desert Rat]

Re: IRC3480i code E0025-0002 cyan toner motor problem

techandtrader,
Sounds like you've worked on these for a while. I would like to be selling something a little newer, but nobody seems to have any money
for a better machine.
I am going to save this thread when big enough. I will be sure to contact you for further assistance. Of which it gave the code E0025-0103.
I did look it up but forgot the definition. I asked a friend of mine to take the call. I was distracted with a personal matter.

Thanks again

DR

[techandtrader]

Re: IRC3480i code E0025-0002 cyan toner motor problem

Yes since launch of this and the first gen I have taken care of more than these than i can count. Since the 3480 is a second gen, the process unit improved and some measures were taken to stop toner from blocking the sensors. If it is a true toner block then be prepared to be careful and find the root cause. The first gen liked to puke and leak toner on these. Not so much of a problem on this second gen.

The C5000 blows the doors off this machine in quality and high toner use performance. The C5000 drums do not over project and develop quality problems due to high color demand. Have a chat about C5000 improved quality and old business color that was designed ten year ago. You might be surprised what doors open up.