Scan to email problems

[RHodg57]

Apparently yahoo mail is deleting accounts. I set up a customer with yahoo mail because their regular email account

stopped working for scan to email. They can't find a phone number to call for support on it. Their internet provider

says its a 3rd party email service but they were unable to contact them. The machine worked with a yahoo account I set

up for a couple weeks then stopped. When I tried to log in to that account from a computer it would not come up. When I

attempted to recover the password with the phone number I provided it would not work. Set up another account and the same

thing happened after a couple days. Have not had any luck with gmail for quite awhile which is why I switched to using

yahoo. The copier is a Canon IR5570. Has anyone else ran into this? Is there any other free email accounts that will work?

Because of the copier login method it required changing a setting in yahoo to allow a less secure log in to happen.

[Jaws]

Re: Scan to email problems

We have been using gmail for years with no problem. Switch to gmail.

[teckat]

Re: Scan to email problems

Apparently yahoo mail is deleting accounts. I set up a customer with yahoo mail because their regular email account

stopped working for scan to email. They can't find a phone number to call for support on it. Their internet provider

says its a 3rd party email service but they were unable to contact them. The machine worked with a yahoo account I set

up for a couple weeks then stopped. When I tried to log in to that account from a computer it would not come up. When I

attempted to recover the password with the phone number I provided it would not work. Set up another account and the same

thing happened after a couple days. Have not had any luck with gmail for quite awhile which is why I switched to using

yahoo. The copier is a Canon IR5570. Has anyone else ran into this? Is there any other free email accounts that will work?

Because of the copier login method it required changing a setting in yahoo to allow a less secure log in to happen.

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https://support.google.com/a/answer/176600?hl=en


NETWORK GUIDE

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&u act=8&ved=0ahUKEwj-nc3WzJ7QAhWK6oMKHZ26AeMQFgg7MAM&url=http%3A%2F%2Fd ownload.canon.it%2Fmanuali_operatore%2Ffiles%2FiR6 570_NW_ENG.pdf&usg=AFQjCNGowXCts-jyh6EcWOKPvPY7Xa5NTw&sig2=BqZSwqSPrAE04lZtpv6eYg

how big is business

who is the internet provider being used ?

AT&T Yahoo and Gmail service providers require email clients (for example Outlook Express) to authenticate via SMTP port 465 with secure communication (SSL).

Canon devices do not work when port 465 is used for SMTP transmission. Port 587 has to be configured on the machine for send via e-mail to work. To resolve the issue, SMTPTXPN option has to be changed in Service Mode level 2 to 587 and Canon devices must be configured to authenticate via SMTP with SSL enabled. - Access Service Mode level 1 by pressing Additional Functions, - 2 and 8 - Access Service Mode Level 2 by pressing Additional Functions - Additional Functions - 2. - Once you are in Service Mode level 2, select Copier > Option > Body > SMTPTXPN, enter 587 - Select OK and recycle the machine to apply the change. After machine recycle, select Additional Functions > System Settings > Network Settings > Email/I-Fax. - Depending on which service providers you have, enter smtp.att.yahoo.com or smtp.gmail.com for SMTP server - Enter a valid user e-mail account for E-mail Address. - Select Authent./Encryption > SMTP Authentication (SMTP AUTH) - On - Set Allow SSL (SMTP Send) On. - Select OK to apply the changes. - Access Network Settings and make sure IP address, Gateway, DNS settings are correctly entered. (These information can be obtained by using a customer's networked PC nearby, access the command line, enter ipconfig /all.) - Restart the Canon device and start sending e-mail once it is Idle.

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https://smallbusiness.yahoo.com/email

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=0ahUKEwj-nc3WzJ7QAhWK6oMKHZ26AeMQFgg7MAM&url=http%3A%2F%2Fdownload.canon.it%2Fmanuali_operatore%2Ffiles%2FiR6570_NW_ENG.pdf&usg=AFQjCNGowXCts-jyh6EcWOKPvPY7Xa5NTw&sig2=BqZSwqSPrAE04lZtpv6eYg

[Reed]

Re: Scan to email problems

I just found this yesterday for an older Kyocera machine. You have to register an email and it is free it looks like it allows 25 emails an hour.

smtp2go.com