C3480 Error 852

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  • repeatcopiers
    Senior Tech

    Site Contributor
    500+ Posts
    • Sep 2008
    • 591
    #1

    C3480 Error 852

    Got a call on a C3480, when they send a job to print, copier just says Waiting to Print but never does. Log shows NG 852. Manual says code is due to power being turned off during print but tech says machine is not powering off. Any other causes?
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    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Re: C3480 Error 852

      Originally posted by repeatcopiers
      Got a call on a C3480, when they send a job to print, copier just says Waiting to Print but never does. Log shows NG 852. Manual says code is due to power being turned off during print but tech says machine is not powering off. Any other causes?

      Is this with PDF's only ?

      Turn off spooler on the printer, ADDITIONAL FUNCTION > SYSTEM SETTINGS > NETWORK SETTINGS > USER SPOOLER, set this value to OFF.
      Last edited by teckat; 01-10-2017, 01:22 AM.
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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        • repeatcopiers
          Senior Tech

          Site Contributor
          500+ Posts
          • Sep 2008
          • 591
          #3
          Re: C3480 Error 852

          Originally posted by teckat
          Is this with PDF's only ?

          Turn off spooler on the printer, ADDITIONAL FUNCTION > SYSTEM SETTINGS > NETWORK SETTINGS > USER SPOOLER, set this value to OFF.
          The tech verified the spooler was turned off and he reseated the RB-2A pcb which has been the fix at another customers in the past. He is going back out tomorrow with another RB-2A pcb in hopes that it is just a faulty board, I was looking for more ideas just in case. They have the UFRII driver installed, he tried printing the Test Print from the printer install procedures plus had the customer try to send a few items over....an email and a Word document.

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            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083
              #4
              Re: C3480 Error 852

              Originally posted by repeatcopiers
              The tech verified the spooler was turned off and he reseated the RB-2A pcb which has been the fix at another customers in the past. He is going back out tomorrow with another RB-2A pcb in hopes that it is just a faulty board, I was looking for more ideas just in case. They have the UFRII driver installed, he tried printing the Test Print from the printer install procedures plus had the customer try to send a few items over....an email and a Word document.
              ______is a Fax board installed ?


              Yeah, those side pcbs need to be removed and ends cleaned.
              Then re seated straight and level.

              Also check service mode for any additional error codes.
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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