Jam code 020C 02 on a Canon c5045

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  • plang2
    • Jun 2025
    #1

    Jam code 020C 02 on a Canon c5045

    My Canon C5045 Advance is jamming only when using the duplex. It pulls about 3 letter sized pieces of paper and then it hesitates and then jams. I pulled up the jam log and it is calling 020C 02 as the error. Please advise how I can fix this.

    Thanks!
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    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Re: Jam code 020C 02 on a Canon c5045

      Originally posted by plang2
      My Canon C5045 Advance is jamming only when using the duplex. It pulls about 3 letter sized pieces of paper and then it hesitates and then jams. I pulled up the jam log and it is calling 020C 02 as the error. Please advise how I can fix this.

      Thanks!
      An 020C jam is defined as a Stationary Jam at PS40.

      Duplex registration drive assembly may be the issue.
      Part number FM3-6001-000.

      Check the Delivery Guide for Damage / Warp.
      Replace the Third Paper Delivery Assembly (FM3-5963-010) if Damaged.
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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        • dan7777
          Senior Tech

          500+ Posts
          • Dec 2012
          • 680
          #3
          Re: Jam code 020C 02 on a Canon c5045

          Originally posted by plang2
          My Canon C5045 Advance is jamming only when using the duplex. It pulls about 3 letter sized pieces of paper and then it hesitates and then jams. I pulled up the jam log and it is calling 020C 02 as the error. Please advise how I can fix this.

          Thanks!
          I have fixed three of them by replacing the sensors with new style sensors. One of them is hard to get to. You have to remove the assembly to put the sensors in.

            Comment

            • guitar9199
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2016
              • 1099
              #4
              Re: Jam code 020C 02 on a Canon c5045

              I've seen this one a few times. Remove the 2nd/3rd Delivery unit, and on top you'll see an actuator flag for PS40 that's most likely gotten knocked out of it's support. Remount it, and reattach the delivery unit, and you'll be fine.

              Good luck.

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