Canon format error

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • kuby
    Senior Tech

    1,000+ Posts
    • Oct 2007
    • 1396
    #1

    Canon format error

    Keep trying to format and install system software on a iR5055. When I put in a new hard drive (Same make and model) I keep getting aE240 error. No matter what hard drive I put in I keep getting the same error. Download and registered the newest firmware, same problem. ???
    _________________
    Tags: None
    • guitar9199
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2016
      • 1100
      #2
      Re: Canon format error

      E240 0000 05 Title Error in communication data
      Description When communication data error between the controller
      and DC Controller PCB is detected.
      Remedy Check connection of the connector.
      Check connection of the Sub PCB in the Controller Box.
      Check connection and replace the DC Controller PCB
      (UN1)/Main Controller PCB.

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083
          #3
          Re: Canon format error

          Originally posted by kuby
          Keep trying to format and install system software on a iR5055. When I put in a new hard drive (Same make and model) I keep getting aE240 error. No matter what hard drive I put in I keep getting the same error. Download and registered the newest firmware, same problem. ???
          _________________
          have u tried a different laptop ???--------------make sure u have only one ver of SST on laptop-------

          Check the HDD Flat Ribbon Cable.

          Check the ribbon cable to make sure it is properly mounted. >>>> then try to format again

          If this issue is to persist after checking the ribbon cable, the ribbon cable should be considered to be replaced.
          The part number for the ribbon cable is,           FK2-3578-000, CABLE, FLAT HDD.
          Check the image below for reference to the location of this ribbon cable.

          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

            Comment

            • kuby
              Senior Tech

              1,000+ Posts
              • Oct 2007
              • 1396
              #4
              Re: Canon format error

              Tried a different laptop with a different version SST. Got a error message "Error response01FF:Process has ended in error", E240.

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083
                  #5
                  Re: Canon format error

                  Originally posted by kuby
                  Tried a different laptop with a different version SST. Got a error message "Error response01FF:Process has ended in error", E240.


                  Ok, so we have it down to either Main Controller connections, HDD, HDD Flat CABLE, or Your crossover cable.
                  Have you checked the boot rom position.

                  There is a internal communication connections issue.

                  ??, when does this error pop up,
                  Is it when u select the Format file> Start ?
                  Or when u start SST, and select model under menu ?
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • kuby
                      Senior Tech

                      1,000+ Posts
                      • Oct 2007
                      • 1396
                      #6
                      Re: Canon format error

                      When I select the Format and Start.

                      I put the old had drive back in the machine and the machine runs fine. Just trying to make another hard drive for backup.
                      I don't think it is the crossover cable because I just used it on another copier (iR4570 to format and load the System software.

                        Comment

                        • teckat
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Jan 2010
                          • 16083
                          #7
                          Re: Canon format error

                          Originally posted by kuby
                          When I select the Format and Start.

                          I put the old had drive back in the machine and the machine runs fine. Just trying to make another hard drive for backup.
                          I don't think it is the crossover cable because I just used it on another copier (iR4570 to format and load the System software.

                          Could be the HDD is bad ? or printer refuses to recognize it
                          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                            Comment

                            Previous template Next
                            Working...