IRA-4035 CDS updater error code 82024206

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  • copyhere
    Trusted Tech

    100+ Posts
    • May 2009
    • 112
    #1

    IRA-4035 CDS updater error code 82024206

    Im trying to update firmware in this machine and im getting this error code. I checked the settings for cds server and ugw server and port 443 settings.
    i cant find anything in the service manual about this error code. Has anybody run into this before and can help.
    thanks
    Tags: None
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Re: IRA-4035 CDS updater error code 82024206

      imageRUNNER ADVANCE Series (Color) C2020 / C2030 / C5030 / C5035 / C5045
      / C5051       / C5235 / C5240 / C5250 / C5255 / C7055 / C7065 / C9065 PRO / C9075 PRO
      imageRUNNER ADVANCE Series (B/W) 4025 / 4035 / 4045 / 4051 / 6055 / 6065
      / 6075 / 6255 / 6265 / 6275 / 8085 / 8095 / 8105 / 8205 / 8285 / 8295


      82024206, An error occurred is displayed on the CDS Updater screen.

      System software cannot be updated       through the CDS updater and the COM-TEST fails.


      Solution :

      In this case all necessary network setting in the service mode were correct.

      Service mode Level 2
      Copier > Option > Network > STS-PORT = 1
      Copier > Option > Network > CMD-PORT =1
      Service Mode level 1
      Copier > Function > Install > E-RDS = 1
      Copier > Function > Install > RGW-PORT = 443
      Copier > Function > Install > RGW-ADR (is set correct.) https://a01.ugwdevice.net/ugw/agenti
      The DNS server IP address was set correct.

      Copier > Function > Install > COM-TEST would give N/G
      Copier > Function > Install > COM-LOG gave error 810F 2028 *Server Certificate

      If the error is pressed under the Information column a second screen appears. In this screen the error is       *Server Certificate error : get Configuration is displayed.
      ---Clearing the CA KEY was tried but it did not resolve the problem.--
      Service mode level 2 Copier > Function > Clear > CA-KEY.
      The problem is related to the CA-KEY.

      --The problem could only be resolved by reloading the system software using the SST.--

      Re-loading the software using the USB device did not resolve the proble      m.
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • copyhere
          Trusted Tech

          100+ Posts
          • May 2009
          • 112
          #3
          Re: IRA-4035 CDS updater error code 82024206

          Thanks a lot Teckat Ill try that when I can find the firmware and report if it worked.

            Comment

            • copyhere
              Trusted Tech

              100+ Posts
              • May 2009
              • 112
              #4
              Re: IRA-4035 CDS updater error code 82024206

              Clearing the ca key made it work thanks again Teckat

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083
                  #5
                  Re: IRA-4035 CDS updater error code 82024206

                  Originally posted by copyhere
                  Clearing the ca key made it work thanks again Teckat


                  Welcome 🍻
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • onlyinnewfoundland
                      Trusted Tech

                      100+ Posts
                      • Apr 2013
                      • 235
                      #6
                      Re: IRA-4035 CDS updater error code 82024206

                      Originally posted by teckat
                      imageRUNNER ADVANCE Series (Color) C2020 / C2030 / C5030 / C5035 / C5045
                      / C5051                       / C5235 / C5240 / C5250 / C5255 / C7055 / C7065 / C9065 PRO / C9075 PRO
                      imageRUNNER ADVANCE Series (B/W) 4025 / 4035 / 4045 / 4051 / 6055 / 6065
                      / 6075 / 6255 / 6265 / 6275 / 8085 / 8095 / 8105 / 8205 / 8285 / 8295


                      82024206, An error occurred is displayed on the CDS Updater screen.

                      System software cannot be updated                       through the CDS updater and the COM-TEST fails.


                      Solution :

                      In this case all necessary network setting in the service mode were correct.

                      Service mode Level 2
                      Copier > Option > Network > STS-PORT = 1
                      Copier > Option > Network > CMD-PORT =1
                      Service Mode level 1
                      Copier > Function > Install > E-RDS = 1
                      Copier > Function > Install > RGW-PORT = 443
                      Copier > Function > Install > RGW-ADR (is set correct.) https://a01.ugwdevice.net/ugw/agenti
                      The DNS server IP address was set correct.

                      Copier > Function > Install > COM-TEST would give N/G
                      Copier > Function > Install > COM-LOG gave error 810F 2028 *Server Certificate

                      If the error is pressed under the Information column a second screen appears. In this screen the error is                       *Server Certificate error : get Configuration is displayed.
                      ---Clearing the CA KEY was tried but it did not resolve the problem.--
                      Service mode level 2 Copier > Function > Clear > CA-KEY.
                      The problem is related to the CA-KEY.

                      --The problem could only be resolved by reloading the system software using the SST.--

                      Re-loading the software using the USB device did not resolve the proble                      m.
                      Sorry for reviving a dead thread...

                      So what's the deal with the CA-KEY not being updated via USB updates?

                      I have a couple of older 1st-gen ADV in the field that outright refuse to connect to imageWARE Remote.

                      I haven't tried using SST to update as I really don't carry the laptop much anymore, but I'm guessing the USB updates will not overwrite or update the key even if overwrite all is used as the update option?

                      I've tried just about everything at some of these accounts, maybe this is the solution.

                      In 99% of the cases, when the customer moved to newer machine (most likely 3rd gen) it connected right away.

                        Comment

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