error e000025-0310 canon c7055

[chrisio]

Hi.

I needed to replace the cyan toner and I opened the door no problem and then got distracted serving a customer - after about 5 minutes I turned back to the machine and the toner door was closed and the screen showing this error message, I can now no longer release the door or clear the error message.

I have seen else where that I might need to manually release the toner from the machine from the back of the machine is this right? is it straight forward?

Cheers
Chris

[JPiek]

Re: error e000025-0310 canon c7055

Is this what you mean ?

Or maybe you just can't open the door because there is no message to replace the toner ?

Then change the setting in COPIER > OPTION > DISPLY-SW
and in user mode : Adjustment/Maintenance > Maintenance > Replace Specified Toner

[chrisio]

Re: error e000025-0310 canon c7055

Hi.

The toner is actually stuck. I have opened the back panel and attempted to remove with the manual winder and no go - its just spinning - I have unlocked another colour no problem but the cyan is just clicking around and no unlock.

Thanks
Chris

[dan7777]

Re: error e000025-0310 canon c7055

Hi.

The toner is actually stuck. I have opened the back panel and attempted to remove with the manual winder and no go - its just spinning - I have unlocked another colour no problem but the cyan is just clicking around and no unlock.

Thanks
Chris

There is a broken one way gear on the color hopper of the toner you can not get out. Last time I ordered the hopper instead of the one way gear and there was also a broken one way gear on the front that I took off the old color hopper. We have had several. Getting to the hopper is a real pain, use the service manual. Twice I have done this and had to replace the black hopper after re assembly. I was real careful with the black hopper last time but still got error code for black hopper after replacing. Some tech reported they vacuum the black hopper out first. It takes me a couple of hours, I go slow to get everything right. You have a big job to do!
I will post a picture of the back of the machine after the color hoppers are out. The gear is FU6-0584-000.
gear.jpg7065.jpg

[chrisio]

Re: error e000025-0310 canon c7055

Thank very much.

Is it the actual colour hopper that needs replacing or just the one way gear or both. To be honest though I may just end up writing the machine off as the cost to pay a tech to do this job is going to cost a few hundred at least plus the cost of the parts.

Decisions Decisions!

Cheers
Chris

[dan7777]

Re: error e000025-0310 canon c7055

Thank very much.

Is it the actual colour hopper that needs replacing or just the one way gear or both. To be honest though I may just end up writing the machine off as the cost to pay a tech to do this job is going to cost a few hundred at least plus the cost of the parts.

Decisions Decisions!

Cheers
Chris

You could get by with one (one way) gear but it could be two. Last time I thought I would replace the color hopper and it still ended up being the gear in front of it was cracked. $5 part but a couple hours of labor. I got help the first time but have done many since then. gear2.jpg

[Canuck]

Re: error e000025-0310 canon c7055

Is this what you mean ?

Or maybe you just can't open the door because there is no message to replace the toner ?

Then change the setting in COPIER > OPTION > DISPLY-SW
and in user mode : Adjustment/Maintenance > Maintenance > Replace Specified Toner

This pic is a 5000 series....nothing to do with 7055

[Canuck]

Re: error e000025-0310 canon c7055

I have replaced the cracked oneway gear many times on the color hopper. I can do it without removing the hopper...

[chrisio]

Re: error e000025-0310 canon c7055

I have replaced the cracked oneway gear many times on the color hopper. I can do it without removing the hopper...

Does it require as much strip down?

[Canuck]

Re: error e000025-0310 canon c7055

Not as much as taking out the color hopper. Black hopper has to come out, drums ,drum drives, devs, itb, hvt,dev drive assembly and others. I can reach inside the hopper assembly after loosening its screws and fish out the gear. Not a pleasant service call...

[JPiek]

Re: error e000025-0310 canon c7055

This pic is a 5000 series....nothing to do with 7055

On the top of the video :

[chrisio]

Re: error e000025-0310 canon c7055

You could get by with one (one way) gear but it could be two. Last time I thought I would replace the color hopper and it still ended up being the gear in front of it was cracked. $5 part but a couple hours of labor. I got help the first time but have done many since then. [ATTACH=CONFIG]38339[/ATTACH]

Sorry to keep digging over this - If I got 2 new gears and replaced them both I should be up and running - no need to replace the colour hopper? if that's the case it may be worth while finding someone who is able to perform this level of surgery!

since I am in this deep to the machine would it be worth replacing the other gears on the other colours?

BTW I notice your in Bristol! what is your mileage rate to come to Penrith for the day!!

Cheers
Chris

[dan7777]

Re: error e000025-0310 canon c7055

Not as much as taking out the color hopper. Black hopper has to come out, drums ,drum drives, devs, itb, hvt,dev drive assembly and others. I can reach inside the hopper assembly after loosening its screws and fish out the gear. Not a pleasant service call...

That was funny! "not a pleasant service call" was a very nice way to say it! You have been there, done that. I still have several of those machines as they seemed to resell them for a while, After you do it 3 or 4 times it is not that bad, am I correct saying that? Just long and painful. I would drop something trying to fish out the gear but you could do it that way. I dropped a simple to put on clip on a 7065 fuser today I had to take the belt units back out to get to it.

[dan7777]

Re: error e000025-0310 canon c7055

Sorry to keep digging over this - If I got 2 new gears and replaced them both I should be up and running - no need to replace the colour hopper? if that's the case it may be worth while finding someone who is able to perform this level of surgery!

since I am in this deep to the machine would it be worth replacing the other gears on the other colours?

BTW I notice your in Bristol! what is your mileage rate to come to Penrith for the day!!

Cheers
Chris

I think you would be ok with 2. It was suggested I replace the gears on the other color hoppers but I do not always do it and so far I do not have the same issue on each machine I do. When I had extra gears I did. Next time I am going to order color hopper and gear for front side, color hopper has same gear on it. The post about fishing the gear out was legit but you have to know where it is. Once you get to the color hoppers it is not that much more to take it out. But in doing this I have had to replace two black hoppers. There is a way you have to line up the gear when you put the black hopper and both times mine coded out that gear was in the correct place. Penrith is on the other side of the ocean from the USA I think. I would do it for free for a friend, my company charges $125 an hour plus $60 for each 1/2 hour of travel time from office. That and a plane ticket may add up to a little.

[chrisio]

Re: error e000025-0310 canon c7055

I think you would be ok with 2. It was suggested I replace the gears on the other color hoppers but I do not always do it and so far I do not have the same issue on each machine I do. When I had extra gears I did. Next time I am going to order color hopper and gear for front side, color hopper has same gear on it. The post about fishing the gear out was legit but you have to know where it is. Once you get to the color hoppers it is not that much more to take it out. But in doing this I have had to replace two black hoppers. There is a way you have to line up the gear when you put the black hopper and both times mine coded out that gear was in the correct place. Penrith is on the other side of the ocean from the USA I think. I would do it for free for a friend, my company charges $125 an hour plus $60 for each 1/2 hour of travel time from office. That and a plane ticket may add up to a little.

Ha Ha - I had assumed that you were in Bristol UK - yes that would be a very expensive call out! Now my local tech has seen it they are going to work with me to come up with a sensible price to fix it - The last question I have is - if I replace the colour hopper all together do I need to replace the gear as well or is it part of the hopper? or is the gear separate to the hopper?

Cheers
Chris