Canon ir 1730 error code e000020

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  • cucuklotz
    Senior Tech

    Site Contributor
    500+ Posts
    • Mar 2007
    • 611

    Canon ir 1730 error code e000020

    Hi
    I looked in the service manual and tried a search,But cant find this code
    anywhere.I turn machine off and on ,it goes into ready and at end of ready cycle
    this code comes up with the wrench E000020
    Has anyone seen this code before and can help.
    Thanks Andy
  • Iradfo01
    Technician
    • Mar 2016
    • 20

    #2
    Re: Canon ir 1730 error code e000020

    The only one that makes any sense would be E002,

    E002 0000 Title Fixing Assembly temperature rise error
    Description 1. The Main Thermistor detected a temperature lower than 115 deg C
    for 400 msec or longer on end 6.0 seconds after the Main Thermistor
    detected 100 deg C.
    2. The Main Thermistor detected a temperature lower than 150 deg C
    for 400 msec or longer on end 6.0 seconds after the Main Thermistor
    detected 140 deg C.
    Remedy 1. Go through the following to clear the error: CLEAR > ENGINE >
    ERRCLR in Service Mode; then, turn OFF and then ON the power.
    2. Check the connector connection. (J206 on the DC Controller PCB,
    J101 on the Power Supply PCB)
    3. Replace the Fixing Assembly.
    4. Replace the DC Controller PCB (PCB1).

    Comment

    • Brian8506
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2009
      • 1645

      #3
      Re: Canon ir 1730 error code e000020

      Detection of toner clog between the Hopper and the Developing Assembly Description When the Developing Assembly Toner Sensor (TS2) detected "tonerabsent" and the Hopper Toner Sensor (TS1) detected "toner-present", the Hopper Motor (M6) was rotated 194 times with intermissions of 1 second, but the Developing Assembly Toner Sensor (TS2) could not detect "toner-present". * If paper is being fed, the error occurs after the paper has been delivered. Remedy 1. Check rotation of the Hopper Motor Gear. (If it is rotating, the sensor may not be detecting correctly. In that case, execute Service Mode>CLEAR>ENGINE>TNRINST to supply toner to the Developing Assembly.) 2. Replace the Developing Assembly Toner Sensor (TS2). 3. Replace the Hopper Toner Sensor (TS1). 4. Replace the DC Controller PCB (PCB1). E024 0000 Title Connector disconnection of the Developing Assembly Toner

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      • cucuklotz
        Senior Tech

        Site Contributor
        500+ Posts
        • Mar 2007
        • 611

        #4
        Re: Canon ir 1730 error code e000020

        Hi
        Thanks you for reply.It did reset,but machine for some reason reset like it just came out of box.
        I can copy but nit scan or print.I set up ip and gateway and subnet,but everrytime customer tries to print the error message on computer comes up with message saying error printing.,I am a computer illiterate,Im hoping when Ib reset error thru engine clear process i didnt clear somethung else accidentally. Can anyone help me to see what i need to set up. THANK YOU

        Comment

        • Canuck
          Tech Specialist

          1,000+ Posts
          • Nov 2007
          • 1713

          #5
          Re: Canon ir 1730 error code e000020

          Browse to it through the RUI and see what the error is. Engine clear can be a pain...it stirs toner,etc like out of the box. Make sure your country is correct,etc. Could want metric or Imperial depending on where you are at. System monitor from the panel will let you know what the issue is also.

          Comment

          • cucuklotz
            Senior Tech

            Site Contributor
            500+ Posts
            • Mar 2007
            • 611

            #6
            Re: Canon ir 1730 error code e000020

            Hi
            Sorry about late reply.The machine has been driving me crazy for a couple of weeks now,Still getting the
            e000020 error once a day.and I was unaware but customer also cannot use the scan feature on machine either.
            When he tries to scan to any computer the ERROR TX REPORT SAYS ( NG#0802) every time.
            I have no idea what that means,Im wondering if the first time I went thru the procedure to get to the CLEAR,ENGINE ,THEN to the TNR resets
            if I inadvertently cleared something on machine that reset certain functions because all addresses and IP was lost and
            and network info was gone.and since then customer cant scan to any computer ( NG#0802 is in error report) ,but computers CAN print to machine,
            as IP was reprogramed into macchine.I will state THE OBVIOUS IM LOST.
            ANY HELP WILL MAKE ME CRY LESS.
            THANK YOU ANDY

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