Canon Pixma mp 490

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • hectorsa
    Junior Member
    • Mar 2011
    • 6
    #1

    [Error Code] Canon Pixma mp 490

    Hello there, im new here so sorry in advance for any mistakes I may or may not make. I have a customers Pixma MP490 with a waste ink counter full, I cannot seem to get the Canon program to reset it, please help !.
    Thanks in advance
    Tags: advance, canon, ink reset
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16084
      #2
      Re: Canon Pixma mp 490

      Originally posted by hectorsa
      Hello there, im new here so sorry in advance for any mistakes I may or may not make. I have a customers Pixma MP490 with a waste ink counter full, I cannot seem to get the Canon program to reset it, please help !.
      Thanks in advance

      Caution
      if you reset the counters,,,and do not take the printer to a shop and have the pads replaced,,, the printer WILL leak ink over time
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • hectorsa
          Junior Member
          • Mar 2011
          • 6
          #3
          Re: Canon Pixma mp 490

          Thanks for the reply, yes I am aware as I have 35 years in the biz, the plate and service station has been cleaned. I also realize how the post reads, I need the software! Not that I could not get it to work!! Sorry for the "mencia moment"!

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16084
              #4
              Re: Canon Pixma mp 490

              Originally posted by hectorsa
              Thanks for the reply, yes I am aware as I have 35 years in the biz, the plate and service station has been cleaned. I also realize how the post reads, I need the software! Not that I could not get it to work!! Sorry for the "mencia moment"!

              what program ??----u mean the Service Tool



              1. Make sure the printer is turned off.-----remove plug from outlet
              2. Press and hold the Resume button (triangle inside a circle) ---while holding> plug back into outlet
              3. Whilst it is held down, hold down the Power button. The green led light should come on.
              4. Keep the Power button held down. Release the Resume button and then press it twice. The light should go amber, then green again.
              5. Release the Power button.
              6. Press the Resume button four times and then press the Power button straight after to confirm the selected action (Reset Counter Absorber).
              7. Turn off the printer and then turn it on again
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                Comment

                • hectorsa
                  Junior Member
                  • Mar 2011
                  • 6
                  #5
                  Re: Canon Pixma mp 490

                  Yup the service tool. This particular printer cannot be reset that way according to the service manual, I get it into service mode and then it just idles for the service tool commands.

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16084
                      #6
                      Re: Canon Pixma mp 490

                      Originally posted by hectorsa
                      Yup the service tool. This particular printer cannot be reset that way according to the service manual, I get it into service mode and then it just idles for the service tool commands.

                      Isn't the tool in M490 folder ?


                      Setting the MP490 back to default settings
                      Canon Knowledge Base - Setting the MP490 back to default settings
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                        Comment

                        Previous template Next
                        Working...