Canon iradv 7270 web error

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  • ss12
    Trusted Tech

    250+ Posts
    • Jul 2008
    • 289
    #1

    [Error Code] Canon iradv 7270 web error

    Hi all hope somebody can help.we have three machines with two showing low web even though they have been replaced and the relevant counters reset.The photo interrupters check ok and the flags hit them correctly.Its pointing towards a Pcl unless there are any other ideas out there TIA
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    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16092
      #2
      Re: Canon iradv 7270 web error

      Originally posted by ss12
      Hi all hope somebody can help.we have three machines with two showing low web even though they have been replaced and the relevant counters reset.The photo interrupters check ok and the flags hit them correctly.Its pointing towards a Pcl unless there are any other ideas out there TIA


      U probably have done this


      be sure to clear both the Fixing Web Counters in the following Service Mode settings

      COPIER>COUNTER >MISC >FIX-WEB
      COPIER >COUNTER >DRBL-1>FX-WEB
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • dan7777
          Senior Tech

          500+ Posts
          • Dec 2012
          • 680
          #3
          Re: Canon iradv 7270 web error

          Originally posted by ss12
          Hi all hope somebody can help.we have three machines with two showing low web even though they have been replaced and the relevant counters reset.The photo interrupters check ok and the flags hit them correctly.Its pointing towards a Pcl unless there are any other ideas out there TIA
          There may be three to clear (clear all web counters). Clear them even though they show 0. Update software.

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16092
              #4
              Re: Canon iradv 7270 web error

              [QUOTE=teckat;593180]
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16092
                  #5
                  Re: Canon iradv 7270 web error

                  UPDATE

                  imageRUNNER ADVANCE C7270 / C9270PRO / C9280PRO series

                  "Cleaning web is low" message will not clear.
                  Problem :

                  "Cleaning web is low" message will not clear.
                  The message appeared and the web and the web out sensor were already replaced. The web counters were also both cleared:
                  COPIER>COUNTER>DRBL-1>FX-WEB 1-4 (LVL1)
                  COPIER>COUNTER>MISC>WEB (LVL1)
                  The message kept appearing even after the counters were cleared.

                  The DCON was backed up and cleared with no difference. The DCON IF PCB was also replaced with no change in the message.




                  An investigation was performed by also checking I/O mode, PS102, web out sensor was checked a few times.
                  It was noted that it would change state but not in the same way when compared to another working machine.
                  PS102 web out sensor can be checked in Service Mode>I/O>DCON>P025>BIT 2.
                  The sensor did change state but was not changing state properly. The actuator was inspected and the return spring was present.

                  What was found later was the black plastic web cover appeared to be warped and limiting the proper motion of the web out sensor actuator.
                  The cover helps to maintain the actuator location, it was believed that since it was warped, the actuator was traveling in the upwards direction simulating a web out condition.
                  The cover needed to be replaced as it was warped.
                  FCO-8042-000 COVER, FIXING CLEANER

                  Check the images below for reference:

                  1. Location of the web cover.



                  2. The web out sensor and actuator location.



                  3. Web cover removed. With it removed, the actuator moves up.



                  4. The web cover removed from the machine.



                  This part is known as the following from the parts manual:

                  FCO-8042-000 COVER, FIXING CLEANER
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • ss12
                      Trusted Tech

                      250+ Posts
                      • Jul 2008
                      • 289
                      #6
                      Re: Canon iradv 7270 web error

                      Thanks for the info guys,will check this out and post an update.

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