Trying to set up scan to Gmail , I have server settings ( I used smtp.gmail.com as well as just their server IP ) I have the user name and password set correctly , I have allow SSL SMTP and USE SMTP Auth checked , as well as Allow SMTP RX to on . changed ports at unit and performed restarts every time , using port 587 gives me 839 error. using port 465 gives me 842 errors. On most units ( other MFG's) I find a Start TLS setting for Gmail on port 587 I do not see that in the web interface . attached is the network report
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Re: Canon C5030 Scan to email error #839 and #842
#839 [SMTP] Sending to e-mail server
Cause Remedy
-The user name or password for the SMTP server
authentication (
SMTP AUTH) does not match.
-Check and verify the user name and password for SMTP
authentication (
SMTP AUTH) are configured properly in
ADDITIONAL FUNCTIONS > SYSTEM SETTINGS >
NETWORK SETTINGS > E-mail/I-Fax >
Authent./Encryption.
Notes:
Please use Microsoft Outlook Express (
DO NOT USE OUTLOOK) to test, verify and confirm the correct requirements for the E-mail
server that the customer is trying to use to send E-mail. You can bring up Microsoft Outlook Express by clicking
START > RUN then
type
MSIMN and click OK. Then create an E-mail account using the information that was provided to you and try to send an email
from MS Outlook Express.
#842 Digital Certificate / Encryption
Cause Remedy
-Authentication using the client certificate was requested
by the mail server for sending E-mail or I-Fax.
-Set allow SSL (
Secure Socket Layer) in ADDITIONAL
FUNCTIONS > NETWORK SETTINGS > E-mail/I-Fax >
Authent./Encryption. Make the proper SSL selection in
this menu.
-Configure the mail server settings so that the client
certificate is not requested.
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Will look further for a solution -
Re: Canon C5030 Scan to email error #839 and #842
+1 for the SMTP Authentication error.
You might also want to change the DNS settings to 8.8.8.8 -Primary and 8.8.4.4 -Secondary (Google DNS Settings). I've had weird scan to email issues using Gmail that changing the DNS settings fixed.Comment
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Re: Canon C5030 Scan to email error #839 and #842
February 3, 2017Cannot Scan to Email using GMAIL SMTP Configuration with error codes #751, #752, #753, #801, #802, #806, #839 Symptoms:
- Error Code #751, 752, 753, 801, 802, 806, 839 [SMTP] Sending to e-mail server
The following configuration is for the most common setup in most Scan to Email cases.
First, verify that the configuration is correct with this information:
Basic Gmail info:
- Gmail SMTP server address: smtp.gmail.com
- Gmail username: example@gmail.com
- Gmail SMTP pw: personal gmail pw
- With gmail 2-step authentication, use application specific gmail password. (not required for Advance Cloud Portal; ACP will separately prompt for a one-time use authenticator/text code if configured on the Gmail account)
- Click here to generate an app password if google 2-step authentication on: Sign in - Google Accounts
Make sure that the gmail account and password are correct when setting up here:
RUI: Settings / Registration > Function Settings > Send > Network Settings > Email/I-Fax Settings
Device Control Panel: Settings / Registration (log in as system manager) > Function Settings > Send > Email/I-Fax Settings > Communication Settings
If verification of these settings is correct, test a scan to email (gmail account).
This is common if a brand new gmail account that hasn't been used before is configured as the SMTP gmail address.
If NG #XXX (SMTP error) happens, open the gmail account that is configured as the SMTP gmail address.
If this email is in the account that's set as the SMTP email --
Go to this link: Sign in - Google Accounts
And allow less secure apps. Now test and observe results.
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
Comment
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Re: Canon C5030 Scan to email error #839 and #842
#842 error when sending to Gmail
When performing a scan and send operation to Gmail, getting #842 error code.
In E-Mail/I-Fax settings, add the required settings but ensure that Confirm SSL Certificate for SMTP TX option is turned off.
From Remote UI:
Settings/Registration > Function Settings > Send > Network Settings - E-Mail/I-Fax Settings > Authentication/Encryption Settings
Ensure Confirm SSL Certificate for SMTP TX is unchecked.
From Local UI:
Settings/Registration > Function Settings > Send > E-Mail/I-Fax > Communication Settings > Confirm SSL Certificate for SMTP TX to Off
**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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Re: Canon C5030 Scan to email error #839 and #842
It is because Google blocks gmail smtp sign-in attempts from apps which do not use modern security standards (mentioned on their support page). You can however, turn on/off this safety feature by going to the link below:
Go to this link and select Turn On
Sign in - Google Accounts
Moreover google block an ip when you try to send a email since a unusual location, so, you can unblock in the next link
“Password incorrect” error - Google Account Help
and clicked in
accounts.google.com/DisplayUnlockCaptcha .Comment
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Re: Canon C5030 Scan to email error #839 and #842
Please refer to the settings below on how to correctly configure Gmail as SMTP server.1. SMTP Server = smtp.gmail.com2. Valid Gmail account e.g. test@gmail.com3. Enable Authentication / Encryption – type in the valid email address and password4. Log in to Gmail account (account used on the previous step), under security settings ensure the following:a. 2 step verification = OFF (disabled)b. Allow less secure apps = ON
NOTE: when sending email will not work even though settings are correct. Back up user settings and execute MMI Clear in service mode. Re-enter all settings again and test email.Comment
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