Imagerunner 2520 scanning and network issues

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  • emchichi
    • Nov 2024

    Imagerunner 2520 scanning and network issues

    Hi,

    Till recently I have been managing a network installed canon imagerunner 2520 for a client. it connects to the network through a cisco switch which in turn connects to a router withwireless capability. some machines connect wirelessly while others are wired and all have been able to print and scan using the ufrii and scangear softwares.

    A few days ago, the pcs stopped scanning, that is a request to scan would time out and the scangear software would not start but instead give an error message. i tried uninstalling and reinstalling both softwares but to not avail. To add to the situation now all machines are failing to print. i tried reinstalling the urfii software and now i cannot see the printer from the pcs. Attempts to access the remote ui from the pcs are successful though. Kindly assist.

    Regards
  • roho
    Senior Tech

    500+ Posts
    • Mar 2009
    • 844

    #2
    Re: Imagerunner 2520 scanning and network issues

    Can you ping it? If not check the network settings on the device. Something else to consider: I have had devices suddenly or erratically work when there is a duplicate IP address. A customer had some employees with laptops that came in once a week, and one of their laptops grabbed the printer address, they must have had it off at the time.

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    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22809

      #3
      Re: Imagerunner 2520 scanning and network issues

      Originally posted by roho
      Can you ping it? If not check the network settings on the device. Something else to consider: I have had devices suddenly or erratically work when there is a duplicate IP address. A customer had some employees with laptops that came in once a week, and one of their laptops grabbed the printer address, they must have had it off at the time.
      this is one reason I have their IT dept put the address in the 'reserved' IP range list. Then set to static. that should remove the "duplicate IP" issue.

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