Service logs

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  • jworthington
    Technician
    • Mar 2010
    • 12
    #1

    [Misc] Service logs

    Hello, i'm looking for the Canon service logs for the new adv. products (ie: 5550, 65507550 ect.) I have the logs for the previous generations, just like having the consumable part numbers at the machine. Thanks
    Tags: consumable, generations, logs, previous, service
    • Cipher
      It's not easy being green

      1,000+ Posts
      • May 2006
      • 1309
      #2
      Re: Service logs

      Do you mean the Service Plan?
      • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

      Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

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        • jworthington
          Technician
          • Mar 2010
          • 12
          #3
          Re: Service logs

          Not sure what that is. The service log is for service call activity, what was cleaned, replaced ect. It also has a list of the consumable parts with part numbers

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            • Iowatech
              Not a service manager

              2,500+ Posts
              • Dec 2009
              • 3933
              #4
              Re: Service logs

              Most of the service log you can make yourself, as long as you clearly document in order:

              Symptoms the machine is displaying,

              The problem you discovered, whether it is with the machine (most likely) or unrealistic expectations of machine operation (not as likely but still relevant),

              What you did to solve the problem,

              And what, if any, parts you used in the process of solving the problem.

              You could even knock that out with a spreadsheet in Microsoft Office or LibreOffice or something to have both a service log that is universal to all machines and one that gives you specific insight into the things that are significant to the machines that you service.

              In conclusion, all you really need is a PM part list and the intervals of replacement.

              I'm not going to be a whole lot of help for that as I worked on very few digital Canon machines (and then mostly as a first contact tech out on the periphery so that the real Canon techs from the mothership would have a better understanding of what was going on before they went there). Sorry.
              Last edited by Iowatech; 04-03-2018, 10:14 PM. Reason: It's "a", not "the"

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                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16092
                  #5
                  Re: Service logs

                  Originally posted by jworthington
                  Hello, i'm looking for the Canon service logs for the new adv. products (ie: 5550, 65507550 ect.) I have the logs for the previous generations, just like having the consumable part numbers at the machine. Thanks
                  Check the Product Models Service Guides ,They have The Machines Consumable Part # Listings, usually on two pages.




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