Canon Linux driver not working

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  • AnotherBigAl
    Technician
    • Jul 2013
    • 34

    [Misc] Canon Linux driver not working

    We have a Canon LPB7680Cx laser printer and a Canon C5030i all-in-one copier/printer/scanner. According to the Canon website at
    Code:
    [URL="https://www.canon.co.uk/support/products/imagerunner/imagerunner-advance-c5030i.aspx?type=drivers&language=&os=Linux%20(64-bit"]imageRUNNER ADVANCE C5030i - Support - Download drivers, software and manuals - Canon UK[/URL]
    both use the
    Code:
    UFR II/UFRII LT Printer Driver for Linux V3.50
    driver on our 64 bit Linux Mint 18.3 Cinnamon computer. Up to a point this is true. Once that driver is installed the Laser printer works fine but the colour output on the copier is atrocious and not usable. Furthermore I cannot get the stapler to staple or the scanner to scan. Output is fine using it as a photocopier, and it will staple where I want it is just running it from a computer where there is a problem.


    If, from the computer, I select the printer options and print a test page that prints properly. However, if I select to print a ‘self test’ page the output says, and I quote, “If you can read this, you are using the wrong driver for your printer.”


    Can anyone suggest what to do to get our printer working properly please?
    Last edited by AnotherBigAl; 07-12-2018, 06:20 AM.
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: Canon Linux driver not working

    Originally posted by AnotherBigAl
    We have a Canon LPB7680Cx laser printer and a Canon C5030i all-in-one copier/printer/scanner. According to the Canon website at
    Code:
    [URL="https://www.canon.co.uk/support/products/imagerunner/imagerunner-advance-c5030i.aspx?type=drivers&language=&os=Linux%20(64-bit"]imageRUNNER ADVANCE C5030i - Support - Download drivers, software and manuals - Canon UK[/URL]
    both use the
    Code:
    UFR II/UFRII LT Printer Driver for Linux V3.50

    Comment

    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808

      #3
      Re: Canon Linux driver not working

      this is a CONNECTIVITY issue please post in the proper forum.

      Comment

      • AnotherBigAl
        Technician
        • Jul 2013
        • 34

        #4
        Re: Canon Linux driver not working

        Code:
        https://www.canon.co.uk/support/products/imagerunner/imagerunner-advance-c5030i.aspx?type=drivers&driverdetailid=tcm:14-1506758&os=Linux%20(64-bit)&language=EN

        Comment

        • AnotherBigAl
          Technician
          • Jul 2013
          • 34

          #5
          Re: Canon Linux driver not working

          Originally posted by Phil B.
          this is a CONNECTIVITY issue please post in the proper forum.
          I had wondered about that before making the initial post. I am sorry if I got it wrong.


          Admin, can you move this entire post to the correct, Connectivity, forum please.

          Comment

          • Phil B.
            Field Supervisor

            10,000+ Posts
            • Jul 2016
            • 22808

            #6
            Re: Canon Linux driver not working

            Originally posted by AnotherBigAl
            I had wondered about that before making the initial post. I am sorry if I got it wrong.


            Admin, can you move this entire post to the correct, Connectivity, forum please.
            no you must repost in the proper forum...

            i see the mention of Cinnamon 18.x are you sure that is what the linux version is? have you looked on the linux site for a better version

            Comment

            • AnotherBigAl
              Technician
              • Jul 2013
              • 34

              #7
              Re: Canon Linux driver not working

              Originally posted by Phil B.
              no you must repost in the proper forum...
              I have reposted my original question in the Connectivity forum as you asked.

              Originally posted by Phil B.
              i see the mention of Cinnamon 18.x are you sure that is what the linux version is? have you looked on the linux site for a better version
              Mint 18.3 Cinnamon is the current stable issue and has long term support. Additionally, all our machines are fully updated.

              Comment

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