LBP253X

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  • MunsterTech
    Trusted Tech

    Site Contributor
    250+ Posts
    • Sep 2014
    • 377
    #1

    [Misc] LBP253X

    hi,

    I have a customer who wants to print to this device via USB only. Their own IT dept, tried to connect it via USB but kept getting in the printers/device "composite USB device" and kept coming up with unable to connect.

    I went there today, used my laptop, updated the firmware, used my own printer cable but did exactly the same thing. Tried different ways of trying to install as a printer but kept coming up with the same message.

    I deleted the composite USB device under device manager, rebooted the Laptop but same thing happens. The usb slot seems to be on the main controller and not an independent NIC card,

    has anyone come across this? Ive googled it but nothing seems to work, so looking at replacing the main controller?

    tks
    Tags: composite, controller, device, main, usb
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22798
      #2
      Re: LBP253X

      Originally posted by MunsterTech
      hi,

      I have a customer who wants to print to this device via USB only. Their own IT dept, tried to connect it via USB but kept getting in the printers/device "composite USB device" and kept coming up with unable to connect.
      I went there today, used my laptop, updated the firmware, used my own printer cable but did exactly the same thing. Tried different ways of trying to install as a printer but kept coming up with the same message.
      I deleted the composite USB device under device manager, rebooted the Laptop but same thing happens. The usb slot seems to be on the main controller and not an independent NIC card,
      has anyone come across this? Ive googled it but nothing seems to work, so looking at replacing the main controller?

      tks
      what OS on the PC's? Did it find the Canon? if so the port is operational


      did you reinstall the composite USB? if not there cannot connect .. try USB 2-5

        Comment

        • MunsterTech
          Trusted Tech

          Site Contributor
          250+ Posts
          • Sep 2014
          • 377
          #3
          Re: LBP253X

          Originally posted by Phil B.
          what OS on the PC's? Did it find the Canon? if so the port is operational


          did you reinstall the composite USB? if not there cannot connect .. try USB 2-5
          It's all Windows 10 OS. Latest drivers installed, not sure what you mean USB 2-5?

          Tks

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22798
              #4
              Re: LBP253X

              Originally posted by MunsterTech
              It's all Windows 10 OS. Latest drivers installed, not sure what you mean USB 2-5?

              Tks
              USB ports on the computer in the print driver

                Comment

                • guitar9199
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2016
                  • 1099
                  #5
                  Re: LBP253X

                  Maybe a dumb question, but you did install the drivers BEFORE plugging the USB cable in, right?

                  I've had so many installs on USB go "Wonky" because the customer plugged the USB cable in... THEN ran the installer!

                  Here's a link to Canon USA for their "Official" installer package. I always wait until the installer ASKS before plugging the USB cable in.

                  imageCLASS LBP253dw

                  Good luck.

                    Comment

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