IC D1550 Stalls when scanning from document feeder.

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  • rbazan
    Technician

    50+ Posts
    • Dec 2013
    • 70

    [Misc] IC D1550 Stalls when scanning from document feeder.

    When scanning from D1550 to computer, it will feed 1st copy through doc feeder but the second copy will go in and stop- the D1550 "Processing" light will be blinking- the computer will show in a small window "Scanning" with a green bar 1/2 way- and it just stays like that.

    I have to shut D1550, remove the paper in doc feeder- then restart d1550.

    If I scan from the computer (which takes a bit of doing) ex. from start menu- Printers- right click d1550- properties- Start scan. It will scan all the pages.

    Couldn't figure out how to put a short cut on desk top for scanner so customer not happy.

    Summary:
    Using D1550 operation panel to scan to computer- will not scan multiple pages.

    Using computer to scan will work but requires to much manipulation.

    Any ideas appreciated. Thanks.
  • aAandy
    Trusted Tech

    Site Contributor
    250+ Posts
    • Apr 2012
    • 356

    #2
    Re: IC D1550 Stalls when scanning from document feeder.

    Originally posted by rbazan
    When scanning from D1550 to computer, it will feed 1st copy through doc feeder but the second copy will go in and stop- the D1550 "Processing" light will be blinking- the computer will show in a small window "Scanning" with a green bar 1/2 way- and it just stays like that.

    I have to shut D1550, remove the paper in doc feeder- then restart d1550.

    If I scan from the computer (which takes a bit of doing) ex. from start menu- Printers- right click d1550- properties- Start scan. It will scan all the pages.

    Couldn't figure out how to put a short cut on desk top for scanner so customer not happy.

    Summary:
    Using D1550 operation panel to scan to computer- will not scan multiple pages.

    Using computer to scan will work but requires to much manipulation.

    Any ideas appreciated. Thanks.
    have you tried a firmware update?

    Comment

    • rbazan
      Technician

      50+ Posts
      • Dec 2013
      • 70

      #3
      Re: IC D1550 Stalls when scanning from document feeder.

      I didn't check for firmware update. I'll have to check what Canon has and what the machine has and try it.

      Comment

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