IR3245 Fax

[Brian8506]

Customer has a fax and a 2nd/3rd line kit installed. Only line 1 is used. Fax only works with on hook. When using line 1 there's no dial tone and fax goes right into re-dial. No attempt to dial number. If I plug the fax line into line 2 or 3, copier sounds like it's dialing but no dial tone and no transmission. Customer does have a DID phone system with an analog card that I assume is supposed to supply an analog line for the fax but I don't know enough about telephone systems to be sure. I have removed 2nd/3rd kit and changed line 1 kit but no change. Any thoughts? Maybe not compatible with the phone system?

[mosey1100]

Re: IR3245 Fax

Customer has a fax and a 2nd/3rd line kit installed. Only line 1 is used. Fax only works with on hook. When using line 1 there's no dial tone and fax goes right into re-dial. No attempt to dial number. If I plug the fax line into line 2 or 3, copier sounds like it's dialing but no dial tone and no transmission. Customer does have a DID phone system with an analog card that I assume is supposed to supply an analog line for the fax but I don't know enough about telephone systems to be sure. I have removed 2nd/3rd kit and changed line 1 kit but no change. Any thoughts? Maybe not compatible with the phone system?

These machines only work with a dedicated phone line, not on phone systems.

[Brian8506]

Re: IR3245 Fax

It does work but only with the on hook button

[techandtrader]

Re: IR3245 Fax

I would run a CLEAR ALL on the fax and update the firmware. After that get another board. Running a credit card machine off the Phone port is another WRONG move. workx or not its NOT supported.

[Brian8506]

[mosey1100]

Re: IR3245 Fax

You could check if " Check Dial Tone Before Sending" is turned on under Additional Functions > Communication Settings > Tx Settings > Fax Settings. Make sure it is OFF.

[Brian8506]

[Brian8506]

[Brian8506]

Re: IR3245 Fax

I think it has to do with the DID system they use.


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