[Error Code] Canon IRA 6275 e315-0510

[Milan.St]

I had e315-0500. Customer said it happens sometimes when they scan on 2nd or 3rd page. I tried to do gradation adjust and each time when i was supposed to scan page 2 i got error e315-0500. Lamp would scan document, machine would then act like doing something and after 2 minutes displayed a code. After that i tried to format HDD and install newest firmware. Machine worked fine, but when i imported old settings machine stared to act the same, but now with the code e315-0510. Also tried machine init, again after some time (after manually setting up scan to email) code e315-0510 appears. Thanks in advance.

[Phil B.]

Re: Canon IRA 6275 e315-0510

I had e315-0500. Customer said it happens sometimes when they scan on 2nd or 3rd page. I tried to do gradation adjust and each time when i was supposed to scan page 2 i got error e315-0500. Lamp would scan document, machine would then act like doing something and after 2 minutes displayed a code. After that i tried to format HDD and install newest firmware. Machine worked fine, but when i imported old settings machine stared to act the same, but now with the code e315-0510. Also tried machine init, again after some time (after manually setting up scan to email) code e315-0510 appears. Thanks in advance.

well you just answered your own issue.. DO NOT RELOAD old settings.. start from scratch

[Milan.St]

Re: Canon IRA 6275 e315-0510

well you just answered your own issue.. DO NOT RELOAD old settings.. start from scratch

I have, at least i told the customer to do so. I don't know when did he exactly made a new set up, but he called today and said he has the same problem. I will have more information tomorrow. Also i have set the email size to max (saw something about it on other thread). I will make more tests tomorrow and be sure if problem only occurs from flatbed ( probably is). Meanwhile I have found a remedy for code e315-0500, which kind of describes my problem and it says to replace reader controller.

[Phil B.]

Re: Canon IRA 6275 e315-0510

I have, at least i told the customer to do so. I don't know when did he exactly made a new set up, but he called today and said he has the same problem. I will have more information tomorrow. Also i have set the email size to max (saw something about it on other thread). I will make more tests tomorrow and be sure if problem only occurs from flatbed ( probably is). Meanwhile I have found a remedy for code e315-0500, which kind of describes my problem and it says to replace reader controller.

" Machine worked fine, but when i imported old settings machine stared to act the same, but now with the code e315-0510. Also tried machine init, again after some time (after manually setting up scan to email) code e315-0510 appears. Thanks in advance. "

so are you saying you had it working correct and the user fucked it up? make it so ONLY you can make changes... set those features to ADMIN only.. change password.. DO NOT GIVE IT OUT
and if they screwdapooch again charge them! this cannot be in the contract RIGHT?

[nicknt82]

Re: Canon IRA 6275 e315-0510

I had e315-0500. Customer said it happens sometimes when they scan on 2nd or 3rd page. I tried to do gradation adjust and each time when i was supposed to scan page 2 i got error e315-0500. Lamp would scan document, machine would then act like doing something and after 2 minutes displayed a code. After that i tried to format HDD and install newest firmware. Machine worked fine, but when i imported old settings machine stared to act the same, but now with the code e315-0510. Also tried machine init, again after some time (after manually setting up scan to email) code e315-0510 appears. Thanks in advance.

Check or replace scanner flat cable.

[zoraldinho]

Re: Canon IRA 6275 e315-0510

Check or replace scanner flat cable.

I aggre.

[aco.bk]

Re: Canon IRA 6275 e315-0510

Is there error only when scanning? Is it copying fine?

[adhy]

Re: Canon IRA 6275 e315-0510

I had e315-0500. Customer said it happens sometimes when they scan on 2nd or 3rd page. I tried to do gradation adjust and each time when i was supposed to scan page 2 i got error e315-0500. Lamp would scan document, machine would then act like doing something and after 2 minutes displayed a code. After that i tried to format HDD and install newest firmware. Machine worked fine, but when i imported old settings machine stared to act the same, but now with the code e315-0510. Also tried machine init, again after some time (after manually setting up scan to email) code e315-0510 appears. Thanks in advance.

I think the problem is at the embended memory on mainboard PCB 2. If you can't not replace the memory then just replace the mainboard PCB 2.

[20 year tech]

Re: Canon IRA 6275 e315-0510

+1 on the flat ribbon cable