Canon ADV iR C5035 - sending issues

[kuby]

Have a new customer that we moved a Canon ADV iR C5035 from another location. WE installed it and made it print but it will not send emails. It was working just fine at the other location so I know the copier is OK. They are using a Windstream Wi-Fi Modem T3200. When sending it keeps coming up with a SSL send TX error. I called Windstream and they told me that the copier is not supported and we needed a Enterprise copier? I have been doing this a long time and never hear this one! I know it is not the copier, has anyone ever dealt with Windstream? Looking for solutions. Called them back and told them what I was trying to do and set up and the guy hung up on me.

The customer is using Gmail and I have set the smtp.gmail.com, the port number is 465. Nothing has changed but it will not send.

[bsm2]

Re: Canon ADV iR C5035 - sending issues

check the DNS and WINS settings

is it using the same gmail account as before?

less secure apps on

ssl on

auth on?

[MunsterTech]

Re: Canon ADV iR C5035 - sending issues

if you go into the send log and click on details, should have a hash with a number, you can look that code up and will tell you whats wrong. You say you have moved the machine, so are the network settings correct, dns etc?

[kuby]

Re: Canon ADV iR C5035 - sending issues

Yes the network setting are correct. Set the IP, gateway, DNS, etc.