Canon IR2018 Paper not Correct

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  • Andyboachie
    Trusted Tech
    • Jul 2013
    • 185

    #1

    Canon IR2018 Paper not Correct

    I'm working on an IR2018. During copying, there has been continuous error of paper jam. Whenever the jam occurs, there is a message of: "Paper not correct. Change paper". It results in the copy appearing blank halfway I've tried resetting the cassette to different paper sizes but it happens the same way. I have changed the registration clutch, but that too does not work. Does anyone have an idea of what else I should check? I will appreciate your kind suggestions.
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  • ahmad
    Technician
    • Jun 2010
    • 28

    #2
    Re: Canon IR2018 Paper not Correct

    open the cover and see the distance of the scanner it takes when making copy
    you can reset the copier enter the service mode and make clear all

    Comment

    • Andyboachie
      Trusted Tech
      • Jul 2013
      • 185

      #3
      Re: Canon IR2018 Paper not Correct

      Originally posted by ahmad
      open the cover and see the distance of the scanner it takes when making copy you can reset the copier enter the service mode and make clear all
      Hi,Thanks for the response. Yes I initially entered service mode. But it came again. I'll next check the position of the scanner as well when I get there. I'll get back with info asap.

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16092

        #4
        Re: Canon IR2018 Paper not Correct

        Originally posted by Andyboachie
        Hi,Thanks for the response. Yes I initially entered service mode. But it came again. I'll next check the position of the scanner as well when I get there. I'll get back with info asap.

        Check the action of Registration Flag,
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • Brian8506
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2009
          • 1655

          #5
          Re: Canon IR2018 Paper not Correct


          This may be your problem. Looks a little involved getting to the gears.

          Comment

          • teckat
            Field Supervisor

            Site Contributor
            10,000+ Posts
            • Jan 2010
            • 16092

            #6
            Re: Canon IR2018 Paper not Correct

            Originally posted by Brian8506
            http://www.techsupport.cusa.canon.co...cle&AttIndex=0
            This may be your problem. Looks a little involved getting to the gears.
            Bad Link😣

            The file could not be loaded. Either you do not have permissions or the file could not be found.
            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

            Comment

            • Brian8506
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2009
              • 1655

              #7
              Re: Canon IR2018 Paper not Correct

              Strange. It opened for me and then it wouldn't. Hope this is it.
              http://www.techsupport.cusa.canon.com/kb/article?ArticleId=64574&cid=990&download=true&isli nk=true&source=article&AttIndex=0

              If not, it's tech pub TP07 268.pdf

              Comment

              • teckat
                Field Supervisor

                Site Contributor
                10,000+ Posts
                • Jan 2010
                • 16092

                #8
                Re: Canon IR2018 Paper not Correct

                Originally posted by Brian8506
                Strange. It opened for me and then it wouldn't. Hope this is it.
                http://www.techsupport.cusa.canon.com/kb/article?ArticleId=64574&cid=990&download=true&isli nk=true&source=article&AttIndex=0

                If not, it's tech pub TP07 268.pdf

                Nope >;-(
                Believe u need to be logged in on Canon Tech Support to view.
                **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                Comment

                • Brian8506
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2009
                  • 1655

                  #9
                  Re: Canon IR2018 Paper not Correct

                  Originally posted by Andyboachie
                  Hi,Thanks for the response. Yes I initially entered service mode. But it came again. I'll next check the position of the scanner as well when I get there. I'll get back with info asap.
                  PM me your email and I will try to email you the tech pub. There are 2 updated gears, 1 in each paper feed unit. We can't seem to open the link on here.

                  Comment

                  • Andyboachie
                    Trusted Tech
                    • Jul 2013
                    • 185

                    #10
                    Re: Canon IR2018 Paper not Correct

                    Originally posted by teckat
                    Check the action of Registration Flag,
                    Hi,
                    Good suspicion! I will do that when I get there today. However, I remember the paper used to go a little beyond the registration flag. It mostly stopped just about when it is about to enter the fuser before displaying "Paper not correct"

                    Comment

                    • laitang
                      Senior Tech

                      500+ Posts
                      • Nov 2012
                      • 627

                      #11
                      Re: Canon IR2018 Paper not Correct

                      I solved the problem by prolonged registration flag.

                      Comment

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