[Error Code] E000490-001 on 7105 - suddenly !

[yazan]

hi please i need your help , i just got the E000490-001

suddenly after starting the machine , if the feeder is connected the machine stuck and hang in the booting ( wait ) msg
i plugged the feeder after the machine start then it throw the code ,

nothing changed in the machine !

[roho]

Re: E000490-001 on 7105 - suddenly !

Turn the device off. Unplug from wall. Reseat connectors for the feeder/reader, make sure they are connected. Plug back into wall. Turn on.

After the device boots up, do you still have error code? Report back.

[yazan]

Re: E000490-001 on 7105 - suddenly !

Turn the device off. Unplug from wall. Reseat connectors for the feeder/reader, make sure they are connected. Plug back into wall. Turn on.

After the device boots up, do you still have error code? Report back.

i did it many times ,
after rebooting no codes "with the feeder connected" , but the machine hang and stop in the booting/loading with wait msg

[roho]

Re: E000490-001 on 7105 - suddenly !

Depending where the status bar hangs, you may or may not get into service mode. Try going into service mode and see if there is a error condition.

If you can get into service mode, try deactivating the scanner status, and power off. Disconnect the reader and try rebooting then. If the scanner/reader is hanging the device this step should confirm it.

[yazan]

Re: E000490-001 on 7105 - suddenly !

Depending where the status bar hangs, you may or may not get into service mode. Try going into service mode and see if there is a error condition.

If you can get into service mode, try deactivating the scanner status, and power off. Disconnect the reader and try rebooting then. If the scanner/reader is hanging the device this step should confirm it.

yes i can log in to the service mode level 1
btw no red light bulb indicator is flashing

no codes , please how to deactivate , in the accpst-d only finisher is shown

[roho]

Re: E000490-001 on 7105 - suddenly !

E490 -0001 -04 Title DADF model mismatch error
Description
of detection
DADF that is not supported is installed.
Measures 1. DADF of a different model is installed.
2. Failure of the reader controller PCB (PCB1)
3. Failure of the DC controller PCB
4. Failure of the main controller PCB

You do not see the reader/feeder in service mode? I would check over the reader connections, external to the device for damage, and the internal ones to see if perhaps a ribbon cable is loose. Once you move past that stage looks like a control board issue.

[yazan]

Re: E000490-001 on 7105 - suddenly !

E490 -0001 -04 Title DADF model mismatch error
Description
of detection
DADF that is not supported is installed.
Measures 1. DADF of a different model is installed.
2. Failure of the reader controller PCB (PCB1)
3. Failure of the DC controller PCB
4. Failure of the main controller PCB

You do not see the reader/feeder in service mode? I would check over the reader connections, external to the device for damage, and the internal ones to see if perhaps a ribbon cable is loose. Once you move past that stage looks like a control board issue.

the untold story from owner.
they told me today they send the feeder to someone while iam in vacation , he fix a sensor as told , and its like this since they receive it.
trying to contact that man , he was outside the country

[roho]

Re: E000490-001 on 7105 - suddenly !

the untold story from owner.
they told me today they send the feeder to someone while iam in vacation , he fix a sensor as told , and its like this since they receive it.
trying to contact that man , he was outside the country

It could be just about anything at this point! Clipped/ pinched wire, bad PCB. Could be a issue with reassembly, or damaged in shipping. The only good news here is that it will be something with the feeder so you cak forget about the DC controller and the devices main controller.