[Error Code] CANON imagePASS A2 can't log in

[QC91]

our office is trying to setup CANON imagePASS A2 Part number 45109477 with a C9270 Pro printer but we keep getting error code AA on the LED everything it hookup any help would be appreciated

[teckat]

Re: CANON imagePASS A2 can't log in

[QUOTE=QC91;799510][FONT=Roboto]our office is trying to setup CANON imagePASS A2 Part number 45109477 with a C9270 Pro printer but we keep getting error code AA on the LED everything it hookup any help would be appreciated


DIAG 2-digit display codes (any other error codes are for factory use only)

FF • imagePASS is not booting. Check external and internal connections and cables.
E1 • DIMM is missing. Install or reseat the DIMM in DDR DIMM2.
00 • imagePASS has booted and is functioning correctly.= No action required.

never seen a "AA" code on this unit

open box> check all interior connections & boards & re-seat memory

disconnect power> then also u may try and removing the A2 internal battery > wait a few minutes put back battery > re-start

[QC91]

Re: CANON imagePASS A2 can't log in

Thanks teckat for the help tried everything you recommend but still the same error his photo of the LED

IMG_20190817_172742.jpg

[Canuck]

Re: CANON imagePASS A2 can't log in

They generate A7s and A8s but never had an AA. I personally would re-install the system software and all patches

[teckat]

Re: CANON imagePASS A2 can't log in

Thanks teckat for the help tried everything you recommend but still the same error his photo of the LE

---

D

[ATTACH=CONFIG]43450[/ATTACH]

---

[QC91]

Re: CANON imagePASS A2 can't log in

Thanks do you have setups on how to do this Sorry have not worked on a imagePASS A2

Thanks

[teckat]

Re: CANON imagePASS A2 can't log in

Thanks do you have setups on how to do this Sorry have not worked on a imagePASS A2

Thanks

---

imagePASS-A2 Guide n Install.pdf - pCloud

A2 Guide link above

Before Attaching the imagePASS-A2 to an imageRUNNER ADVANCE, in Service Mode be sure to change the IMG-CONT value by navigating to the
value below:
3Connection of Crossover Cable and Network Cable
When connecting a crossover cable and a network cable to the imagePASS-A2, please be sure to connect the cables in the correct positions.
For detailed installation, please refer to the imagePASS-A2 Installation and Service Guide.
When installed correctly,A2.jpg





When Reinstalling the System Software
Additional Memory for iR-ADV
Additional Memory Type B (512MB) is required in iR-ADV prior to connecting the imagePASS-A2.

Installation of Interface Board for OPEN I/F
An updated OPEN cable connection is added to the connecting engine along with the conventional Ethernet cable connection.
In order to implement the OPEN I/F cable connection, interface board is supplied with the controller. When the controller is installed, you need to install interface board on the engine. For details,
please refer to the imagePASS-A2 Installation and Service guide.

Replacing Motherboard
Replacement motherboards do not include the CPU and DIMM. Please be sure to remove these parts from the
old motherboard and attach them to the new board when replacing.
This controller has a copy protection system with Key Chip on the motherboard. When changing the motherboard, please remove the security chip
from the motherboard and install it on the new motherboard. If no security chip is installed, the controller will
not power on correctly and all customer-purchased software options will be lost.

Patch File Installation
Patch files can be downloaded to imagePASS-A2 via Direct queue using Command Workstation.

SYSTEM SOFTWARE INSTALLATION:
System Software can be installed on the imagePASS-A2 by two methods. The first method is a network installation procedure through an Ethernet port.
The second method involves the use of a USB Flash Drive with the USB Flash Tool.

Installing System Software through an Ethernet Port
You will need the following items:
􀂾 Ethernet crossover cable (4-pair/8-wire, short-length)
􀂾 Computer with Windows XP, Windows Vista, or Windows 7/8/10
o A DVD drive, built-in or attached
o Support for 100BaseTX or 1000BaseT
o 1.5GB minimum memory capacity

􀂾 System Software DVD
The System Software DVD contains the System Software and the Fiery System Software Installer.
Please refer to imagePASS-A2 Installation and Service Guide (ISGv10imagePASS-A2.pdf) Page 53 for additional information.

Installing System Software Using a USB Flash Drive
You will need the following items:
􀂾 USB 2.0 flash drive [not provided] with 5GB capacity (minimum).
If the drive has a write protection feature, make sure that write-protection is switched off. Not all USB
2.0 flash drives have been validated for use with the imagePASS. If the one you are using does not
work, try another brand.
􀂾 Any PC [not provided] with:
o Windows 7, Windows Vista (32- or 64-bit), or Windows XP with Service Pack 2 or later
o DVD media drive, built-in or attached
o Support for USB 2.0
􀂾 System Software DVD
􀂾 USB Prep Tool CD v1.3 or later

Please refer to imagePASS-A2 Installation and Service Guide (ISGv10imagePASS-A2.pdf) Page 56 for
additional information.

[QC91]

Re: CANON imagePASS A2 can't log in

Thank you for all the help it looks like the OS is the problem, I disconnected the hard drive and turn on the A2 and I get 00 on the LED, we don't have the System Software