Canon MP990 error 5b00

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  • FrohnB
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2017
    • 1919

    Canon MP990 error 5b00

    Hey guys,
    Got a Canon MP990 with the error 5b00, and have very little info on it. I know it's the ink absorber pad, but still can't get it to reset.

    I've been able to get into service mode, but can't go anywhere from there (all online suggestions seem to be for different models or want you to buy something).
    One suggestion was to "Go into service mode, and reset the counter, and to take a napkin or towel and lay it on the pad to absorb the ink from the pad. Again, I can get into service mode, but it won't let me do anything, just says "Idle".

    I've also seen where I need to supposedly download the V3400 Service tool to reset the counter, but can't seem to find that download. Do I need this Tool? Would someone be willing to send it to me if needed?

    Thanks in Advance.
    Omertà
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