Canon imagePROGRAF TM-300 with MFP M40 Large Format Scanner, SmartWorks being screwy

[Guest]

Hi, this is my first post here, or in any old school forum website like this, so please be patient with me.

So my company recently bought a Canon TM-300 and a Colortrac M40 Large Format Scanner, which came with Smartworks MFP 4 software. However, Smartworks 4 does not seem to support the TM-300, so I downloaded Smartworks 5. This lead to other problems: Smartworks 5 (and Smartworks 4 for that matter) does not seem to want to recognize the scanner. The computer the scanner came with (the manual calls it the AIO) does recognize the scanner, and the M Series Utility also recognizes it. Also, when I try to select a file to print, the program immediately crashes. I read the Smartworks 5 manual and it looks like I need a "Dongle" for the program to recognize SmartLF scanners (I believe that's what the M40 is), but I can't find that anywhere on the internet. Lastly, I tried using the Smartworks TOUCH, and I managed to print successfully with it, but it still does not recognize the scanner. I tried calling tech support but they were just as lost as I was. Maybe I'm just not describing the problem correctly, idk. I do not know how to fix this and it's driving me insane.

I also have some other questions. Does the MFP Utilities and Driver (from here Canon MFP Support Site) support the M40? I tried downloading but the utility does not recognize the scanner (ugh) and the driver fails to install, probably because it's only for the T series but idk if it is only for that. Various sources say that it's absolutely needed for Smartworks 5 to recognize the scanner, so the obvious conclusion would be that Smartworks 5 does not support the M40, but I found a video of some guy who was successfully using this scanner with Smartworks 5 (Smartworks MFP5 Configuration and Features - YouTube check the bottom left). Where can I get the "Dongle"?

Please help me, I'm about to smash this scanner against the wall. Maybe the wall will recognize it lol

[Etech50]

Re: Canon imagePROGRAF TM-300 with MFP M40 Large Format Scanner, SmartWorks being scr

Could you check the usb cable from the AIO to the scanner. It has to be a usb 3.0 (blue end color) and need to be plugged into one of the 3.0 ports on the AIO. The last unit I installed had 4 ports and 1 was 2.0. The 2.0 port is for a keyboard or mouse. One other issue is that the AIO needs to see the TM300, any normal usb printer cable will work to connect them.

[Phil B.]

Re: Canon imagePROGRAF TM-300 with MFP M40 Large Format Scanner, SmartWorks being scr

Hi, this is my first post here, or in any old school forum website like this, so please be patient with me.
Where can I get the "Dongle"?

Please help me, I'm about to smash this scanner against the wall. Maybe the wall will recognize it lol

well since you have read the material concerning the scanner have you gone on the CANON site to see if it was even compatible with the unit?

NOT ALL ARE.

as far as the dongle it it just a plug in device with cross connections in it. ( requires PRECISE pin outs to make your own. I have made them for other devices such as a SCSI I&II for my 7 SCSI HDD connections)

Throwing the scanner against the the wall is a bad idea on two fronts: 1) will full abuse will void warranty and ANY help from the maker. 2) will get you in DEEP DEEP SHIT WITH THE BOSS.

Is your boss/service manager not willing to help you? Then my suggestion is to RUN FOREST (not Dan Forest Lt Gov of NC ) RUN FOREST as fast as you can.

I have worked for pricks like this and I TOOK MY OWN advice on the RUN comment.

Wish I knew more to help you brother,,, but I don't

(with my comment here I'm sure it will spark those with knowledge to help. ) Sorry just looked at your profile enduser/non tech HIRE SOMEONE QUALIFIED


Phil B. 'The Dentist '

[duxxa]

Re: Canon imagePROGRAF TM-300 with MFP M40 Large Format Scanner, SmartWorks being scr

Hi, this is my first post here, or in any old school forum website like this, so please be patient with me.

So my company recently bought a Canon TM-300 and a Colortrac M40 Large Format Scanner, which came with Smartworks MFP 4 software. However, Smartworks 4 does not seem to support the TM-300, so I downloaded Smartworks 5. This lead to other problems: Smartworks 5 (and Smartworks 4 for that matter) does not seem to want to recognize the scanner. The computer the scanner came with (the manual calls it the AIO) does recognize the scanner, and the M Series Utility also recognizes it. Also, when I try to select a file to print, the program immediately crashes. I read the Smartworks 5 manual and it looks like I need a "Dongle" for the program to recognize SmartLF scanners (I believe that's what the M40 is), but I can't find that anywhere on the internet. Lastly, I tried using the Smartworks TOUCH, and I managed to print successfully with it, but it still does not recognize the scanner. I tried calling tech support but they were just as lost as I was. Maybe I'm just not describing the problem correctly, idk. I do not know how to fix this and it's driving me insane.

I also have some other questions. Does the MFP Utilities and Driver (from here Canon MFP Support Site) support the M40? I tried downloading but the utility does not recognize the scanner (ugh) and the driver fails to install, probably because it's only for the T series but idk if it is only for that. Various sources say that it's absolutely needed for Smartworks 5 to recognize the scanner, so the obvious conclusion would be that Smartworks 5 does not support the M40, but I found a video of some guy who was successfully using this scanner with Smartworks 5 (Smartworks MFP5 Configuration and Features - YouTube check the bottom left). Where can I get the "Dongle"?

Please help me, I'm about to smash this scanner against the wall. Maybe the wall will recognize it lol

It is your lucky day sir. I know EXACTLY what the problem is. First, your going to need to call canon and order the Purple USB key to get the AIO Pc to recognize the M40 scanner. Second your going to need to call Global Scanning (Formerly Colortrac). Call the support number from their website and ask to speak to Fred Pagani. Ask him for the login to the downloads center where you will also need to get the special HASP driver aswell. Good luck.