Canon iR 3225 freezes/hangs

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  • chetanchopra25
    Technician
    • Feb 2013
    • 25
    #1

    Canon iR 3225 freezes/hangs

    I am maintaining a Canon iR 3225. The copier hangs couple of times every day. The screen does not accept any command, the panel does not accept any command, no print out comes out, even the RUI does not come up. But the PING command works. After rebooting, it works fine for sometime and then again the same problem starts.

    I have changed the IP board, hard disk, counter and RAM but to no avail.

    Any help would be appreciated.
    Tags: accept, avail, canon, command
    • Brian8506
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2009
      • 1623
      #2
      Re: Canon iR 3225 freezes/hangs

      Firmware update


      Sent from my iPhone using Tapatalk

        Comment

        • Kkh
          Junior Member
          • Jul 2020
          • 7
          #3
          Re: Canon iR 3225 freezes/hangs

          Originally posted by chetanchopra25
          I am maintaining a Canon iR 3225. The copier hangs couple of times every day. The screen does not accept any command, the panel does not accept any command, no print out comes out, even the RUI does not come up. But the PING command works. After rebooting, it works fine for sometime and then again the same problem starts.

          I have changed the IP board, hard disk, counter and RAM but to no avail.

          Any help would be appreciated.
          do numeric keypad work?

            Comment

            • chetanchopra25
              Technician
              • Feb 2013
              • 25
              #4
              Re: Canon iR 3225 freezes/hangs

              No, the numeric keypad also does not work. After reboot, eveything works for few hours before the same problem starts again.

                Comment

                • Brian8506
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2009
                  • 1623
                  #5
                  Re: Canon iR 3225 freezes/hangs

                  You need to update the firmware


                  Sent from my iPhone using Tapatalk

                    Comment

                    • chetanchopra25
                      Technician
                      • Feb 2013
                      • 25
                      #6
                      Re: Canon iR 3225 freezes/hangs

                      Originally posted by Brian8506
                      Firmware update


                      Sent from my iPhone using Tapatalk
                      That's why I changed the hard disk also. But no effect.

                        Comment

                        • Brian8506
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Feb 2009
                          • 1623
                          #7

                            Comment

                            • Kkh
                              Junior Member
                              • Jul 2020
                              • 7
                              #8
                              Re: Canon iR 3225 freezes/hangs

                              Originally posted by chetanchopra25
                              No, the numeric keypad also does not work. After reboot, eveything works for few hours before the same problem starts again.

                              If the door opens to the right, what does the sensor on the screen detect? if you detect the possibility that your panel is a problem. try changing the pcb on the panel.

                                Comment

                                • techandtrader
                                  Trusted Tech

                                  Site Contributor
                                  250+ Posts
                                  • Jun 2016
                                  • 317
                                  #9
                                  Re: Canon iR 3225 freezes/hangs

                                  Known problem Must update with USB or SST
                                  I have used Canon Imagerunner parts for sale. Most are floor model Color and / Advances Imagerunner with some 3025 3235 parts. Several intact machines being parted.

                                    Comment

                                    • Brian8506
                                      Service Manager

                                      Site Contributor
                                      1,000+ Posts
                                      • Feb 2009
                                      • 1623
                                      #10
                                      Re: Canon iR 3225 freezes/hangs

                                      I think you can only update with SST


                                      Sent from my iPhone using Tapatalk

                                        Comment

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