Canon IR c5030 Jams Only When Printing Full Page Letter Size

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  • thinkink
    Technician

    50+ Posts
    • Apr 2016
    • 62
    #1

    Canon IR c5030 Jams Only When Printing Full Page Letter Size

    As the title states, the only time it jams is when printing full color letter size prints. Ledger prints okay. One work around we found is by changing the layout of the paper in the tray from portrait to landscape. Any ideas?
    Tags: full, letter, printing, prints, size
    • 20 year tech
      Senior Tech

      500+ Posts
      • May 2014
      • 580
      #2
      Re: Canon IR c5030 Jams Only When Printing Full Page Letter Size

      What jam codes are you getting ? Are the prints full coverage or text ?

        Comment

        • mga
          Copier Technician

          Site Contributor
          1,000+ Posts
          • Dec 2010
          • 1393
          #3
          Re: Canon IR c5030 Jams Only When Printing Full Page Letter Size

          Originally posted by thinkink
          As the title states, the only time it jams is when printing full color letter size prints. Ledger prints okay. One work around we found is by changing the layout of the paper in the tray from portrait to landscape. Any ideas?
          If jamming in the fuser it's probably the fuser film assembly
          Regards Mark

          FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

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            Comment

            • thinkink
              Technician

              50+ Posts
              • Apr 2016
              • 62
              #4
              Re: Canon IR c5030 Jams Only When Printing Full Page Letter Size

              Originally posted by mga
              If jamming in the fuser it's probably the fuser film assembly
              The page only jams when printing full coverage letter. Ledger is okay anything from text to full coverage. When switching the paper feed from portrait to landscape in the drawer, that also printing okay full coverage on letter size

                Comment

                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
                  VIP Subscriber
                  10,000+ Posts
                  • Aug 2020
                  • 14766
                  #5
                  Re: Canon IR c5030 Jams Only When Printing Full Page Letter Size

                  What does the lead edge void look like? Try increasing it.
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                    Comment

                    • mga
                      Copier Technician

                      Site Contributor
                      1,000+ Posts
                      • Dec 2010
                      • 1393
                      #6
                      Re: Canon IR c5030 Jams Only When Printing Full Page Letter Size

                      Originally posted by thinkink
                      The page only jams when printing full coverage letter. Ledger is okay anything from text to full coverage. When switching the paper feed from portrait to landscape in the drawer, that also printing okay full coverage on letter size
                      Upload samples of documents trying to print and where jams
                      Regards Mark

                      FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                      RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                      https://copierservices.simdif.com

                        Comment

                        • thinkink
                          Technician

                          50+ Posts
                          • Apr 2016
                          • 62
                          #7
                          Re: Canon IR c5030 Jams Only When Printing Full Page Letter Size

                          Originally posted by mga
                          Upload samples of documents trying to print and where jams
                          20201022_112102.jpg

                            Comment

                            • Phil B.
                              Field Supervisor

                              10,000+ Posts
                              • Jul 2016
                              • 22808
                              #8
                              Re: Canon IR c5030 Jams Only When Printing Full Page Letter Size

                              Originally posted by thinkink
                              [ATTACH=CONFIG]47206[/ATTACH]
                              redo and post PDF's please

                                Comment

                                • thinkink
                                  Technician

                                  50+ Posts
                                  • Apr 2016
                                  • 62
                                  #9
                                  Re: Canon IR c5030 Jams Only When Printing Full Page Letter Size

                                  Originally posted by Phil B.
                                  redo and post PDF's please
                                  20201022_112102.pdf20201022_112102.pdf

                                  The solid page that wasn't jammed would have been printed portrait feed.

                                    Comment

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