Canon adv 500i false jam

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  • Immarth
    Junior Member
    • Feb 2021
    • 2

    [Jamming] Canon adv 500i false jam

    Hi guys. Please help me fix this false jam detection on my Canon adv 500i. The jam report indicate Ps11 sensor.
    Just to be 100% sure please with a picture of the Ps11 sensor in the machine. Its a registration sensor. And also the part number
  • Venom
    Technical/IT Support

    500+ Posts
    • Nov 2009
    • 765

    #2
    Re: Canon adv 500i false jam

    Better for you to post actual jam code.
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

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    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808

      #3
      Re: Canon adv 500i false jam

      Originally posted by Immarth
      Hi guys. Please help me fix this false jam detection on my Canon adv 500i. The jam report indicate Ps11 sensor.
      Just to be 100% sure please with a picture of the Ps11 sensor in the machine. Its a registration sensor. And also the part number
      could be a defective sensor...

      bad/worn feed/transport rollers

      do you have a service manual?

      please list all parts overlife

      page counts on toners/drums

      oem supplies?

      how dirty is the internals?

      what have you done to try and fix the problem?

      we need more info to help you.

      Comment

      • Immarth
        Junior Member
        • Feb 2021
        • 2

        #4
        Re: Canon adv 500i false jam

        Please error code is 0A05
        What I have done so far:
        Ii have cleaned all sensors
        I have done part chk test
        I have clear jam history

        Comment

        • COPIERTEC ASSOCIATES
          Trusted Tech

          250+ Posts
          • Aug 2011
          • 276

          #5
          Re: Canon adv 500i false jam

          Originally posted by Immarth
          Hi guys. Please help me fix this false jam detection on my Canon adv 500i. The jam report indicate Ps11 sensor.
          Just to be 100% sure please with a picture of the Ps11 sensor in the machine. Its a registration sensor. And also the part number
          Step 1 switch off the machine
          Step 2 open front door
          Step 3 pool out transport system and switch on machine
          step4 After the machine boot follow prompts of the machine as you watch what the machine demands you to do
          step5 upon putting back the prompts as the machine demands,close the front door and observe what the machine says
          NOTE:If there is a jam immediately after putting back the transport system,then just change the registration sensor.

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