ADV 4225 blank screen when on and error e0355-004

[Syarif98]

hello and good morning. i have problem at the machine adv 4225 persist for nearly 2 month now. this problem have bugged me and i really need to solve this problem. the problem are when on the machine only give black screen as below. no machine running sound. i have doing so much troubleshooting step i can think of like changing the hard disk. re attach the wire connecting main con board and hardisk. still black screen.

Secondly i try troubleshoot with substitute machine. the step i do are swapping the main con board. 2nd main con board. tpm pcb and flash pcb. when i swap the main con board the screen produce image but show error e0355-004. which in service mode show contact the sales companies. i think this is breakthrough but not. i have try clear the error in clr error and clear the error e0355 in in service mode 3 but error still show. swapping 2nd main con board, tpm and flash pcb produce the same result.

this time i try swapping memory pcb but bad thing happen. machine cant revert back to black screen problem originally when reconnect the original board together, produce error e0355. what bad are substitute machine which is no problem at all, reconnect back all of it original board and gives error e0355 at screen! this cost me dearly as to reset back the tpm, flash, counter and memory board at 3rd party company.

so the memory, counter, tpm and flash pcb just come and i'm back at square one. the machine produce black screen and i intend to not swapping the board like before. so if any of you guys have any ideas, i really appreciated any input to solve my problem so i can repair this machine once and for all.

my senior and manager told me that i need to follow the route, screen produces error e0355-004 because screen have produce the image, if this the case then i need to know how to clear the e0355-004 error so that machine can be use normally again

picture as below
canon adv 4225 back screen problem error e0355 004 - Album on Imgur

[mansourman]

Re: ADV 4225 blank screen when on and error e0355-004

hello and good morning. i have problem at the machine adv 4225 persist for nearly 2 month now. this problem have bugged me and i really need to solve this problem. the problem are when on the machine only give black screen as below. no machine running sound. i have doing so much troubleshooting step i can think of like changing the hard disk. re attach the wire connecting main con board and hardisk. still black screen.

Secondly i try troubleshoot with substitute machine. the step i do are swapping the main con board. 2nd main con board. tpm pcb and flash pcb. when i swap the main con board the screen produce image but show error e0355-004. which in service mode show contact the sales companies. i think this is breakthrough but not. i have try clear the error in clr error and clear the error e0355 in in service mode 3 but error still show. swapping 2nd main con board, tpm and flash pcb produce the same result.

this time i try swapping memory pcb but bad thing happen. machine cant revert back to black screen problem originally when reconnect the original board together, produce error e0355. what bad are substitute machine which is no problem at all, reconnect back all of it original board and gives error e0355 at screen! this cost me dearly as to reset back the tpm, flash, counter and memory board at 3rd party company.

so the memory, counter, tpm and flash pcb just come and i'm back at square one. the machine produce black screen and i intend to not swapping the board like before. so if any of you guys have any ideas, i really appreciated any input to solve my problem so i can repair this machine once and for all.

my senior and manager told me that i need to follow the route, screen produces error e0355-004 because screen have produce the image, if this the case then i need to know how to clear the e0355-004 error so that machine can be use normally again

picture as below
canon adv 4225 back screen problem error e0355 004 - Album on Imgur

Change main controller pcb with old tpm&flash pc 531

[Phil B.]

Re: ADV 4225 blank screen when on and error e0355-004

wow where is Copiertech.Mike ? he's the self proclaimed Canon expert!

[copytech,mike]

Re: ADV 4225 blank screen when on and error e0355-004

hello and good morning. i have problem at the machine adv 4225 persist for nearly 2 month now. this problem have bugged me and i really need to solve this problem. the problem are when on the machine only give black screen as below. no machine running sound. i have doing so much troubleshooting step i can think of like changing the hard disk. re attach the wire connecting main con board and hardisk. still black screen.

Secondly i try troubleshoot with substitute machine. the step i do are swapping the main con board. 2nd main con board. tpm pcb and flash pcb. when i swap the main con board the screen produce image but show error e0355-004. which in service mode show contact the sales companies. i think this is breakthrough but not. i have try clear the error in clr error and clear the error e0355 in in service mode 3 but error still show. swapping 2nd main con board, tpm and flash pcb produce the same result.

this time i try swapping memory pcb but bad thing happen. machine cant revert back to black screen problem originally when reconnect the original board together, produce error e0355. what bad are substitute machine which is no problem at all, reconnect back all of it original board and gives error e0355 at screen! this cost me dearly as to reset back the tpm, flash, counter and memory board at 3rd party company. You can also call me at 301-890-8800 and i will try to help you. -Mike.

so the memory, counter, tpm and flash pcb just come and i'm back at square one. the machine produce black screen and i intend to not swapping the board like before. so if any of you guys have any ideas, i really appreciated any input to solve my problem so i can repair this machine once and for all.

my senior and manager told me that i need to follow the route, screen produces error e0355-004 because screen have produce the image, if this the case then i need to know how to clear the e0355-004 error so that machine can be use normally again

picture as below
canon adv 4225 back screen problem error e0355 004 - Album on Imgur

The boards and flash memory would be the last thing i would try. You dont want to go there. Sounds like it's not booting up. Try re-seating any and all connectors. Try to call Canon Tech Hotline if your boss is a Canon dealer. In the meantime i will try to look into it for you. Please dont waste anymore time and money replacing these boards on these Canon's. Canon uses serial number matching on the print controller boards. If i was you, i would put back all the old boards. I also dont think a firmware update will fix anything. Maybe its a bad control panel. Swap it out with a used one.

[Phil B.]

Re: ADV 4225 blank screen when on and error e0355-004

I refuse to help this guy.

what? I thought you were here to help all newbies? hahahaha yup your a fraud.. just like I said before.

[Phil B.]

Re: ADV 4225 blank screen when on and error e0355-004

I refuse to help you. And yes, your damn right im still the best. I dont care about your reputation score. It is meaningless.

1) I don't want/need your help
2) I never said your the best... in fact I know I called you a fraud several times.

you tie and jacket don't make you a tech...

[Phil B.]

Re: ADV 4225 blank screen when on and error e0355-004

Please close your mouth. You are of no help to any tech's on here. [ATTACH=CONFIG]49245[/ATTACH]

hahaha yeah right cat poop

[Phil B.]

Re: ADV 4225 blank screen when on and error e0355-004

I asked you to please close your mouth.

tell you what wimp come to Angier NC and try to close my mouth... you are nothing but a keyboard warrior... we piss on guys like you down here


WIMP!!!

[Phil B.]

Re: ADV 4225 blank screen when on and error e0355-004

Yeah that was the wrong person. I was acually speaking to you. Ive already tried to help him. Now get off of copytech.net.

so again you quoted the wrong person... damn you are a dumb bunny... hop on outta here WIMP

you're acting like NanNan that has sooo much hate in your heart you make yourself look like a complete imbecile

[copytech,mike]

Re: ADV 4225 blank screen when on and error e0355-004

hello and good morning. i have problem at the machine adv 4225 persist for nearly 2 month now. this problem have bugged me and i really need to solve this problem. the problem are when on the machine only give black screen as below. no machine running sound. i have doing so much troubleshooting step i can think of like changing the hard disk. re attach the wire connecting main con board and hardisk. still black screen.

Secondly i try troubleshoot with substitute machine. the step i do are swapping the main con board. 2nd main con board. tpm pcb and flash pcb. when i swap the main con board the screen produce image but show error e0355-004. which in service mode show contact the sales companies. i think this is breakthrough but not. i have try clear the error in clr error and clear the error e0355 in in service mode 3 but error still show. swapping 2nd main con board, tpm and flash pcb produce the same result.

this time i try swapping memory pcb but bad thing happen. machine cant revert back to black screen problem originally when reconnect the original board together, produce error e0355. what bad are substitute machine which is no problem at all, reconnect back all of it original board and gives error e0355 at screen! this cost me dearly as to reset back the tpm, flash, counter and memory board at 3rd party company.

so the memory, counter, tpm and flash pcb just come and i'm back at square one. the machine produce black screen and i intend to not swapping the board like before. so if any of you guys have any ideas, i really appreciated any input to solve my problem so i can repair this machine once and for all.

my senior and manager told me that i need to follow the route, screen produces error e0355-004 because screen have produce the image, if this the case then i need to know how to clear the e0355-004 error so that machine can be use normally again

picture as below
canon adv 4225 back screen problem error e0355 004 - Album on Imgur

I had one of these that had a frozen screen and no error code but the customer moved before i was able to make it back. I was going to try a new control panel from another spare machine. I would try putting the old boards back in with the old flash rom chips. Those Printcontroller boards are serial number matched and somtimes neither the new ROM or the old ROM will work. Anytime your replacing main controller boards on these Canon's you almost might as well try to sell the customer a used replacment machine. You can get them farily cheap. Try re-seating all your connectors. Again, its the black screen of death. Its possible the HDD is toast. Canon copiers use the HDD in order to boot up.

[Syarif98]

Re: ADV 4225 blank screen when on and error e0355-004

The boards and flash memory would be the last thing i would try. You dont want to go there. Sounds like it's not booting up. Try re-seating any and all connectors. Try to call Canon Tech Hotline if your boss is a Canon dealer. In the meantime i will try to look into it for you. Please dont waste anymore time and money replacing these boards on these Canon's. Canon uses serial number matching on the print controller boards. If i was you, i would put back all the old boards. I also dont think a firmware update will fix anything. Maybe its a bad control panel. Swap it out with a used one.

Ok i will try swapping the control panel and re seating the connector see how it goes. And i will put back the original board this time. My manager are responsible for our tech job but not the owner of the company which are the dealer. I'm also dealership technician which mean I'm just step below certified technician canon employ, so the responsibility fall to me. I always contacting canon technician whos in charge on my area and he also can't pinpoint exactly where the problem are regarding this machine problem. Updating the firmware doesn't work too.

[Syarif98]

Re: ADV 4225 blank screen when on and error e0355-004

I had one of these that had a frozen screen and no error code but the customer moved before i was able to make it back. I was going to try a new control panel from another spare machine. I would try putting the old boards back in with the old flash rom chips. Those Printcontroller boards are serial number matched and somtimes neither the new ROM or the old ROM will work. Anytime your replacing main controller boards on these Canon's you almost might as well try to sell the customer a used replacment machine. You can get them farily cheap. Try re-seating all your connectors. Again, its the black screen of death. Its possible the HDD is toast. Canon copiers use the HDD in order to boot up.

Ok i will install refurbished hard disk and see how it goes

[Syarif98]

Re: ADV 4225 blank screen when on and error e0355-004

Change main controller pcb with old tpm&flash pc 531

have done that, change main con pcb with substitute one and use machine original tpm and flash pcb and produce same error e0355 004

[copytech,mike]

Re: ADV 4225 blank screen when on and error e0355-004

1) I don't want/need your help
2) I never said your the best... in fact I know I called you a fraud several times.

you tie and jacket don't make you a tech...

Nobody on here is speaking a single word to you. Now delete yourself and be gone. Theres a new technician in town. 42528187_1848302348619409_8850115013482905600_o.jpg

[Syarif98]

Re: ADV 4225 blank screen when on and error e0355-004

Ok i will install refurbished hard disk and see how it goes

Actually i already did the changing the hard disk but i will change it again and see how it goes