hello and good morning. i have problem at the machine adv 4225 persist for nearly 2 month now. this problem have bugged me and i really need to solve this problem. the problem are when on the machine only give black screen as below. no machine running sound. i have do much troubleshooting step i can think of like changing the hard disk. re attach the wire connecting main con board and hardisk. still black screen.
Secondly i try troubleshoot with substitute machine. the step i do are swapping the main con board. 2nd main con board. tpm pcb and flash pcb. when i swap the main con board the screen produce image but show error e0355-004. which in service mode show contact the sales companies. i think this is breakthrough but not. i have try clear the error in clr error and clear the error e0355 in in service mode 3 but error still show. swapping 2nd main con board, tpm and flash pcb produce the same result.
this time i try swapping memory pcb but bad thing happen. machine cant revert back to black screen problem originally when reconnect the original board together, produce error e0355. what bad are substitute machine which is no problem at all, reconnect back all of it original board and gives error e0355 at screen! this cost me dearly as to reset back the tpm, flash, counter and memory board at 3rd party company.
so the memory, counter, tpm and flash pcb just come and i'm back at square one. the machine produce black screen and i intend to not swapping the board like before. so if any of you guys have any ideas, i really appreciated any input to solve my problem so i can repair this machine once and for all.
my senior and manager told me that i need to follow the route, screen produces error e0355-004 because screen have produce the image, if this the case then i need to know how to clear the e0355-004 error so that machine can be use normally again
picture as below
canon adv 4225 back screen problem error e0355 004 - Album on Imgur
Secondly i try troubleshoot with substitute machine. the step i do are swapping the main con board. 2nd main con board. tpm pcb and flash pcb. when i swap the main con board the screen produce image but show error e0355-004. which in service mode show contact the sales companies. i think this is breakthrough but not. i have try clear the error in clr error and clear the error e0355 in in service mode 3 but error still show. swapping 2nd main con board, tpm and flash pcb produce the same result.
this time i try swapping memory pcb but bad thing happen. machine cant revert back to black screen problem originally when reconnect the original board together, produce error e0355. what bad are substitute machine which is no problem at all, reconnect back all of it original board and gives error e0355 at screen! this cost me dearly as to reset back the tpm, flash, counter and memory board at 3rd party company.
so the memory, counter, tpm and flash pcb just come and i'm back at square one. the machine produce black screen and i intend to not swapping the board like before. so if any of you guys have any ideas, i really appreciated any input to solve my problem so i can repair this machine once and for all.
my senior and manager told me that i need to follow the route, screen produces error e0355-004 because screen have produce the image, if this the case then i need to know how to clear the e0355-004 error so that machine can be use normally again
picture as below
canon adv 4225 back screen problem error e0355 004 - Album on Imgur