[Error Code] Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

[drect]

First time poster. Hi everyone, thank you for considering helping me. For weeks and months I've been facing this issue I cannot find a way to resolve.

I turn on the device and see the error : "Insert the transfer fixing unit as far as it will go."

Usually, I open the fixing assembly door and close it immediately, once or twice, and this will clear that error.

Then, I am faced with another error, E000006-0002. I looked this up on the manual which reads:

Fixing Feed drawer connection error
Description of detection: Fixing feed knob of fixing drawer is abnormal (Sensor cannot detect)
Measures: 1. Fixing feed knob of dixing drawer has connection failure, 2. Wire harness failure, 3. Sensor failure


I have no idea what to do at this point. I accidentally lookup up this error incorrectly on the manual and replaced the fixing film unit.

When shutting off the unit, it makes a strange clicking noise for five seconds before shutdown is completed.

Any ideas or guidance, please, anyone?

1-scaled-1024x512.jpg2-scaled-1024x512.jpg3-scaled-1024x512.jpg4-scaled-1024x512.jpg

[zoraldinho]

Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

https://www.copytechnet.com/forums/attachments/canon/16819d1344612281-imagerunner-advance-c7055-c7065-c9065s-pro-c9075s-pro-c9065-pro-c9075-pro-tp12-pdf

[drect]

Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

thanks zoraldinho, that's a super useful guide for me.

helps me condider narrowing it down to replacing the fixing drawer assembly or the fixing drawer cable.

i wonder if the first error being the non-detection of the drawer correctly closed suggests one or the other. that error goes away by spoofing it with opening and closing the door.

[zoraldinho]

Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

Usually is just a piece of paper in the connector.

[drect]

Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

fixing-drawer-scaled-1200x628.jpgfixing-drawer-2-scaled-1200x628.jpg I don't know the name of it yet but this connector I will like to inspect! I read somewhere pins can be distorted from it for example. It's an awkward reach in there so unsure how to start on it.

[mga]

Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

[ATTACH=CONFIG]49649[/ATTACH][ATTACH=CONFIG]49651[/ATTACH] I don't know the name of it yet but this connector I will like to inspect! I read somewhere pins can be distorted from it for example. It's an awkward reach in there so unsure how to start on it.

Being a end user you may be best to call a credited service engineer.
You can pull the draw out more look on the rail push the two leaf springs in may help to see more

[Phil B.]

Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

Being a end user you may be best to call a credited service engineer.
You can pull the draw out more look on the rail push the two leaf springs in may help to see more

+1 to the suggested

Sent from my SM-G960U using Tapatalk

[drect]

Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

Hi, thanks to all posters and viewers for the valuable input!

Can someone indicate how I can find a correct service engineer to look at it? I am in Miami.

However, as end user I also quite enjoy learning the technicals of this machine, for example I put it together, and also I just replaced the film fuser.

On the diagnosis side, given that there is the fixing feeder error first and once that is handled, there is the E000006-0002 error, which reads as some sort of sensor error, I thought maybe I should try to replace the Fixing Drawer Assembly.

Any feedback on engineer, or this route of troubleshooting I am considering? Or other ideas!

Best wishes to all
PXL_20210712_205037185-scaled-1200x628.jpgPXL_20210712_205025949-scaled-1200x628.jpgPXL_20210712_205228949-scaled-1200x628.jpgPXL_20210712_204746851-scaled-1200x628.jpgPXL_20210712_204859680-scaled-1200x628.jpgScreenshot_20210711-221600-scaled-1200x628.jpg

[drect]

Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

Hi bump, I am gonna try replacing the fuser plug (FM0-2095-000 Fixing Drawer Assembly). Any tech's opinion as to whether this is a good idea or bad idea?

[mga]

Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

Hi, thanks to all posters and viewers for the valuable input!

Can someone indicate how I can find a correct service engineer to look at it? I am in Miami.

However, as end user I also quite enjoy learning the technicals of this machine, for example I put it together, and also I just replaced the film fuser.

On the diagnosis side, given that there is the fixing feeder error first and once that is handled, there is the E000006-0002 error, which reads as some sort of sensor error, I thought maybe I should try to replace the Fixing Drawer Assembly.

Any feedback on engineer, or this route of troubleshooting I am considering? Or other ideas!

Best wishes to all
[ATTACH=CONFIG]49676[/ATTACH][ATTACH=CONFIG]49677[/ATTACH][ATTACH=CONFIG]49678[/ATTACH][ATTACH=CONFIG]49679[/ATTACH][ATTACH=CONFIG]49680[/ATTACH][ATTACH=CONFIG]49681[/ATTACH]

I think you should call Canon have you also noticed the control panel isn't showing the finisher it could be related good luck