Canon IR Advance C5235 indicates jamming paper, even though there are no jam

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • carlsson
    Technician
    • Apr 2021
    • 34
    #1

    [Jamming] Canon IR Advance C5235 indicates jamming paper, even though there are no jam

    My Canon IR Advance C5235 indicates jamming paper, even though there are no jam.

    Procedure:
    The machine starts to process the job, when it tries to pickup the paper, it produce a paper jam instead. Opening all covers and trays indicate there's nothing jammed, and when closing them the printer tries again.
    This happens for both A4 and A3, the A4 prints I eventually got to work (after some opening and closing), but I have a booklet to print with A3 that refuses to pickup the paper.

    Thoughts:
    - I have recently moved this machine, can it be that I put the trays back in the wrong places (I don't know how they were placed before, and I have 4 of them)?
    - Should I clean the pickup rollers?

    Tia,
    /andreas
    Tags: closing, jam, jamming, paper, pickup
    • Hishamawada
      Trusted Tech

      100+ Posts
      • Dec 2020
      • 174
      #2
      Re: Canon IR Advance C5235 indicates jamming paper, even though there are no jam

      Hello ,

      You can first try changing the tray and test.

      Check in the service mode what sensor is jamming what is the type of jam.

      This will lead you to what is your problem




      Sent from my SM-G610F using Tapatalk

        Comment

        • carlsson
          Technician
          • Apr 2021
          • 34
          #3
          Re: Canon IR Advance C5235 indicates jamming paper, even though there are no jam

          Changing the A3 tray to one tray lower actually did the job! Thanks!

          Questions:
          - Is it possible to enter service mode with remote management?
          - When entering service mode on the machine itself, what is the next step here?

          Skärmavbild 2021-08-03 kl. 13.52.21.png

            Comment

            • charm5496
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2008
              • 2387
              #4
              Re: Canon IR Advance C5235 indicates jamming paper, even though there are no jam

              Originally posted by carlsson
              Changing the A3 tray to one tray lower actually did the job! Thanks!

              Questions:
              - Is it possible to enter service mode with remote management?
              - When entering service mode on the machine itself, what is the next step here?

              [ATTACH=CONFIG]49855[/ATTACH]
              There is a remote panel viewer that you can install and use. I am not 100% certain that it works on the 52 series devices, but it might be worth a shot.
              Accidents don't just happen. They must be carelessly planned.

                Comment

                • Hishamawada
                  Trusted Tech

                  100+ Posts
                  • Dec 2020
                  • 174
                  #5
                  Re: Canon IR Advance C5235 indicates jamming paper, even though there are no jam

                  Service mode -> mode list -> Copier
                  Under display -> Jam

                  Click on the first on the list and take me a picture of the screen .

                  It will state your jam issue.

                  It could the pickup rollers are out of place , a torn sheet in the assembly or the rollers needs replacement



                  Sent from my SM-G610F using Tapatalk

                    Comment

                    Previous template Next
                    Working...