This Z-36 scanner has an intermittent image problem when scanning. The problem appears in the preview shown on the all in one computer before hitting the green button sending it to the folder.
There is an error (59-79) accompanied by a scrambled scan. The failed image can also come through without the error code. I looked up error code 59 in the colortrac Z-series service manual and it didn't give a lot of detail, just "COM scanner API operation failed".
We replaced the entire scanner and the problem remains. Next we are going to try a USB 2.0 cable. Scanner firmware is up to date. We are down one level on Smartworks so we will have that updated to 6.22.
20240628_092555.jpg Error code 59-79.jpg
There is an error (59-79) accompanied by a scrambled scan. The failed image can also come through without the error code. I looked up error code 59 in the colortrac Z-series service manual and it didn't give a lot of detail, just "COM scanner API operation failed".
We replaced the entire scanner and the problem remains. Next we are going to try a USB 2.0 cable. Scanner firmware is up to date. We are down one level on Smartworks so we will have that updated to 6.22.
20240628_092555.jpg Error code 59-79.jpg