4225i Stuck on boot

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  • rockboy69
    Junior Member
    • Aug 2018
    • 9
    #1

    [Misc] 4225i Stuck on boot

    'm hoping you might be able to help me with an issue i'm having with 4235i.

    it was not connecting to emaintenence and when i checked all the settings were correct but still not communicating so i decided to reset the emaintenece connection settings by running [Copier>Option>Clear and now my screen is stuck in a loading (sperm line) and will not boot to the home screen.

    How do i get inot service mode at boot up?
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    • Venom
      Technical/IT Support

      500+ Posts
      • Nov 2009
      • 765
      #2
      Re: 4225i Stuck on boot

      You can't get into service mode from boot. What did you clear?
      IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

        Comment

        • roho
          Senior Tech

          500+ Posts
          • Mar 2009
          • 844
          #3
          Re: 4225i Stuck on boot

          Originally posted by rockboy69
          'm hoping you might be able to help me with an issue i'm having with 4235i.

          it was not connecting to emaintenence and when i checked all the settings were correct but still not communicating so i decided to reset the emaintenece connection settings by running [Copier>Option>Clear and now my screen is stuck in a loading (sperm line) and will not boot to the home screen.

          How do i get inot service mode at boot up?
          I have only been able to hit service mode without fully booting up on a couple occasions. The task bar has to be about 2/3,3/4 across the screen or the device won't hit service mode as it hasn't completed enough to do so.


          I wouldn't clear anything for that kind of situation, would have looked at running a com test.

            Comment

            • mga
              Copier Technician

              Site Contributor
              1,000+ Posts
              • Dec 2010
              • 1393
              #4
              Re: 4225i Stuck on boot

              Originally posted by rockboy69
              'm hoping you might be able to help me with an issue i'm having with 4235i.

              it was not connecting to emaintenence and when i checked all the settings were correct but still not communicating so i decided to reset the emaintenece connection settings by running [Copier>Option>Clear and now my screen is stuck in a loading (sperm line) and will not boot to the home screen.

              How do i get inot service mode at boot up?
              Try hdd recovery or firmware
              Regards Mark

              FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

              RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

              https://copierservices.simdif.com

                Comment

                • rockboy69
                  Junior Member
                  • Aug 2018
                  • 9
                  #5
                  Re: 4225i Stuck on boot

                  thanks guys i managed to fix it by re-installing the firmware technically i just updated it. and reinstalled ULM.

                    Comment

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