I have two Canon IR 5535i II both are setup with a location to scan to our file server. A couple weeks ago one of them would not scan to the server any more. We are getting #751 for the send error.
The one that is working still with identical settings is actually at the location of our file server on the same LAN.
The Machine that stopped working is at a second office on it's own lan that is connected by VPN to the Main office LAN. This Machine had been working fine with the same settings for over 2 years. We changed nothing on the Server and nothing on the LAN and VPN setup. Thing is that every once in a while it will actually complete a send. When it does not complete a send we end up with a 0kb file with the gennerated file name for the scan.
Not sure where to start.
Here is examples of a few log entries. Fax entries are excluded First one shows a successful send second one is the next send which shows the error then there was three more error sends and then another successful send.
The one that is working still with identical settings is actually at the location of our file server on the same LAN.
The Machine that stopped working is at a second office on it's own lan that is connected by VPN to the Main office LAN. This Machine had been working fine with the same settings for over 2 years. We changed nothing on the Server and nothing on the LAN and VPN setup. Thing is that every once in a while it will actually complete a send. When it does not complete a send we end up with a 0kb file with the gennerated file name for the scan.
Not sure where to start.
Here is examples of a few log entries. Fax entries are excluded First one shows a successful send second one is the next send which shows the error then there was three more error sends and then another successful send.
| 3228 | OK | 08/25/2021 7:40:21 AM | 08/25/2021 7:40:22 AM | Windows (SMB) | Scan To server | 1 | 1 | 1 | 25 | Windows (SMB) | OK |
| 3238 | Error | 08/25/2021 12:47:46 PM | 08/25/2021 12:50:20 PM | Windows (SMB) | Scan To server | 1 | 1 | 0 | 0 | Windows (SMB) | #751 |
| 3241 | Error | 08/25/2021 12:56:35 PM | 08/25/2021 12:59:21 PM | Windows (SMB) | Scan To server | 1 | 1 | 0 | 0 | Windows (SMB) | #751 | |||
| 3238 | Error | 08/25/2021 12:47:46 PM | 08/25/2021 12:50:20 PM | Windows (SMB) | Scan To server | 1 | 1 | 0 | 0 | Windows (SMB) | #751 |
| 3246 | Error | 08/27/2021 7:20:35 AM | 08/27/2021 7:22:38 AM | Windows (SMB) | Scan To server | 1 | 1 | 0 | 0 | Windows (SMB) | #751 |
| 3251 | OK | 08/27/2021 12:14:18 PM | 08/27/2021 12:14:19 PM | Windows (SMB) | Scan To server | 1 | 1 | 1 | 27 | Windows (SMB) | OK |