Canon v Kyocera

[dickierock]

Hi,,does anyone here who has serviced both Canon and Kyocera have an opinion how servicing, reliability,,
installation,, software,,etc compare.
Which do you prefer and other info you would like to share
would be most appreciated.

[Phil B.]

Re: Canon v Kyocera

Hi,,does anyone here who has serviced both Canon and Kyocera have an opinion how servicing, reliability,,
installation,, software,,etc compare.
Which do you prefer and other info you would like to share
would be most appreciated.

Wow....
What are the needs of the customet?
What is their budget?
Any special options needed.
You need to clarify.

Sent from my SM-G960U using Tapatalk

[bret@cos.flag.org]

Re: Canon v Kyocera

I've been a network admin for both and an advanced user of both, but I've only serviced Canon machines.

I would say from what I know, in general, notwithstanding user needs, etc. that Canon machines are superior in quality, reliability and longevity.

That could be influenced by the fact that I've dealt with more higher-end Canon machines and lower-end Kyocera machines, and like I said, I've not serviced Kyocera machines, so I may be a bit bias. But there's my opinion, clearly stated as such and under what parameters.

Hopefully that helps you a bit and doesn't evoke angry rebuttals from others that know more than me.

[dickierock]

Re: Canon v Kyocera

Wow....
What are the needs of the customet?
What is their budget?
Any special options needed.
You need to clarify.

Sent from my SM-G960U using Tapatalk

I'm not talking in terms of sales.
I'm enquiring as to the service side as I may be moving onto fixing Canon machines.

[ReproKev]

Re: Canon v Kyocera

Canon hands down.

Of course I'm heavily biased because 90% of the machines I work on and 100% of the machines I sell/rent are Canon's. I have worked on a few Kyocera's and haven't really liked them. They don't seem as well made to me. Maybe it's a Ford vs Chevy thing, or a familiarity thing, but that's my biased opinion fwiw.This IS the Canon forum though, so....

[craigster]

Re: Canon v Kyocera

I service both models and like the Kyocera better for the 3 year warranty program and the simple replacement of fusers and transfer belts which you have to rebuild in canon. Canon does have a better image for color though. There are times I change the emulation on the machine to help with the kyocera image. I think the cost savings with Kyocera is worth it.
Just my opinion!!

[techandtrader]

Re: Canon v Kyocera

Canon is the Cadillac and Key is the grand am. Some of the Color keys can be extreamly expensive when the drums go out .... needing dev and other parts. That machine was a higher end model in a print shop. I was shocked at how much the engine cost to rebuild. Customer called dealer to come get it. Nothing but trouble.... No wonder they refuse to keep agreements on those for too long.

[ElZero]

Re: Canon v Kyocera

Well, I serviced Kyocera products around 9 ago, switched to Canon 2 or 3 years later. I had a lot of problems and malfunctions with kyocera, especially the smaller ones. Canon products are running more stable, are lasting longer. but i can not compare with todays kyocera hardware. i would prefer canon, if i had to choose.

[tech28]

Re: Canon v Kyocera

Canon , hands down! To replace fusers, transfer belts, drums, developers, most everything, the engineering is far superior on the Canons. Serviceability is great. Quality, non better.
from my experience. Have seen them, Kyo's ,K/M's, Sharps, Tosh, have sold em at one time or another, and serviced them. Canon! Been playing around with machines for over 36 years.

[Big Flo]

Re: Canon v Kyocera

I service both--with official technical support for both. Canon is by far superior in build quality and user experience that comes with it.

[dickierock]

Re: Canon v Kyocera

Looks like Canon is the preference for the majority.
Thanks all for the input. 👍

[copiertec]

Re: Canon v Kyocera

Looks like Canon is the preference for the majority.
Thanks all for the input. 👍

An interesting post with some good responses.

[BillyCarpenter]

Re: Canon v Kyocera

Canon , hands down! To replace fusers, transfer belts, drums, developers, most everything, the engineering is far superior on the Canons. Serviceability is great. Quality, non better.
from my experience. Have seen them, Kyo's ,K/M's, Sharps, Tosh, have sold em at one time or another, and serviced them. Canon! Been playing around with machines for over 36 years.

I don't know how much easier it could possibly be to replace the supplies than on Kyocera. I removed all the drums and DV's on a 2552ci and didn't even need a tool.

[tonerhead]

Re: Canon v Kyocera

Have serviced both for dealerships. Canon much more reliable IMO. Kyo definitely has better warranties though. So for smaller accts with low copy volumes, maybe Kyo might save some money. Not a big fan of Kyo although the older KM series b/w were bulletproof IMO. I do think Kyo is a little better on the connectivity side of things though. Worst for connectivity is Ricoh IMO.

[D_L_P]

Re: Canon v Kyocera

I worked on Canon's for 15 years. The last being the first ir advanced series. The last Kyocera's I worked on was the taskalfa 6501, 3050, and 7550ci.

Canon is better.

The Kyocera is modular, meaning things come apart easy (except the interlocking covers). But ... Kyocera's run dirtier, have more components fail, and their warranty stuff is nice but complicated.

I miss Canon service calls where you replace some consumables, an easy cleaning and you're off to the next call. You hardly ever need to mess with clutches, sensors, one ways, etc with a Canon.
Kyocera on the other hand seem to have flaky sensors, weak clutches, and feed rollers that haven't improved since the 1990's.
When Canon came out with that soft sponge roller I saw paper drawers regularly going 200k before having any jam issues.