CANON IR ADV 6555i Keeps turning off randomly

[COPYNET]

I have a Canon IR ADV 6555i and the copier is working fine but after a few minutes it will randomly turn off and start rebooting and turn on. You can hear the surge protector click when it goes off. Prior to this issue the copier had a e0000602 code. I changed the HDD with a WD Blue 1TB HDD. I loaded the new firmware onto the copier after formatting the hard drive. The copier started working fine and then randomly it began to turn off. I tested the outlet and it was reading 126V-127V. Bouncing from both 126v to 127v. I moved it to another outlet where a Ricoh copier was also plugged into and it tripped the surge again and began to reboot. I unplugged the Ricoh copier and just left the Canon plugged into the new outlet and ran it a few times and it worked and did not turn off. Does anyone know if it could be either a electrical issue with the outlet, a defective surge protector or is the HDD the wrong one.

[nicknt82]

I have a Canon IR ADV 6555i and the copier is working fine but after a few minutes it will randomly turn off and start rebooting and turn on. You can hear the surge protector click when it goes off. Prior to this issue the copier had a e0000602 code. I changed the HDD with a WD Blue 1TB HDD. I loaded the new firmware onto the copier after formatting the hard drive. The copier started working fine and then randomly it began to turn off. I tested the outlet and it was reading 126V-127V. Bouncing from both 126v to 127v. I moved it to another outlet where a Ricoh copier was also plugged into and it tripped the surge again and began to reboot. I unplugged the Ricoh copier and just left the Canon plugged into the new outlet and ran it a few times and it worked and did not turn off. Does anyone know if it could be either a electrical issue with the outlet, a defective surge protector or is the HDD the wrong one.

Do you know how to going Troubleshooting Mode?

[Brian8506]

Sounds like a hdd problem to me

[COPYNET]

nicknt82 No I do not.
Brian8506 You think the new HDD could be faulty?

[Brian8506]

Yes possibly but you may have the wrong hdd. I don’t know the particulars but you can’t just put any hdd in. Was it shutting off before the e-602? If not then the hdd would make sense.

[COPYNET]

It was not shutting off before the e602. I’ve changed a few hard drives before and never had an issue with the WD brand but I’m going to try to get the same HDD as the original.

[Brian8506]

Nationwide repair service in Kansas has them.

[nicknt82]

nicknt82 No I do not.
Brian8506 You think the new HDD could be faulty?

This not HDD problem, it relate to power supply for machine

[COPYNET]

So the power supply is no good?

[copres]

Does copier follow any pattern in this - when copying or printing or idle? Does it also login any errors to point into some direction? If no errors recorded and it happens at random then I would suspect main controller and memory stick have to be charged together as set.

[COPYNET]

It turns off while it’s idling. Shows no error codes.

[copres]

My only insight on similar problem that didn't involve HDD was long time ago https://www.copytechnet.com/forum/te...esets-randomly and even at that it was cost prohibitive as prices for main board and memory equals or exceed just replacing whole copier

[nicknt82]

So the power supply is no good?

there 2 thing must check. Power Outlet from Customer and Power Supply Unit of Copier.

-Power Outlet from Customer: this machine consume max 2,400 W, so let only machine plug on private Power Outlet and check
-Power Supply Unit of Copier: Try to swap with a good one, or can use multimeter check 12v,24v,5v if it stable

[Brian8506]

I still say try hdd. You had a 602, no shutting off before that. You changed the hdd with one that may not be the right one. Now you get shutting off. A new hdd is probably the cheapest route. At least reload the software.