iradvDX 6755I - E280-002 & E732-0023

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  • MunsterTech
    Trusted Tech

    Site Contributor
    250+ Posts
    • Sep 2014
    • 376
    #1

    [Error Code] iradvDX 6755I - E280-002 & E732-0023

    Hi,

    Went to this machine after another tech was on site originally. He had a E280-002 and ordered a reader controller PCB. When he replaced it, he then got the E732-0023. I visited the site today, just a couple of things, all the reader settings ie X & Y , CCD etc were all at 0, so I put all the settings in from the reader service label. Replaced the HDMI Cable from the RCnt to the Main controller pcb2, but still the E732. I swapped the DADF from one machine to another to check ribbon cables etc, but E732 still persists. If i turn the DADF off in service mode, the machine can operate as a printer, so I am thinking that the Main PCB1 is working fine? I updated the firmware, but switching the DADF back on, E732 comes back. I suspect the MCont 2 pcb, but has anyone seen this before?

    regards
    Tags: controller, dadf, e732, reader
    • MunsterTech
      Trusted Tech

      Site Contributor
      250+ Posts
      • Sep 2014
      • 376
      #2
      Re: iradvDX 6755I - E280-002 & E732-0023

      forgot to add, i disconnected and reconnected off both 1 and 2 controllers and checked the connections between both boards.

        Comment

        • zoraldinho
          teacher-guide-expert-guru

          Site Contributor
          2,500+ Posts
          • Mar 2008
          • 4955
          #3
          Re: iradvDX 6755I - E280-002 & E732-0023

          Usually E280 is a flat scanner cable. But since you also have an E732 I suspect main controller1.
          Practice makes perfect
          If it ain't broke, don't fix it
          A picture is worth a thousand words
          If you want something done right, you have to do it yourself

            Comment

            • MunsterTech
              Trusted Tech

              Site Contributor
              250+ Posts
              • Sep 2014
              • 376
              #4
              Re: iradvDX 6755I - E280-002 & E732-0023

              well, the mystery deepens. Returned to site with a Main controller pcb 1 and 2. Replaced pcb2 first as its the i/f for the reader controller. Still same issue. Replaced main controller 1 and still the same. I have the correct voltage of 24v to the reader controller. I spoke to Canon UK and they said they have never come across this error in the whole of Europe on this model! But says its a reader issue. So no idea what would have caused this, its now with the Remedy team, will keep you posted.

                Comment

                • Benjamin98
                  Technician

                  50+ Posts
                  • Mar 2015
                  • 89
                  #5
                  Re: iradvDX 6755I - E280-002 & E732-0023

                  Originally posted by MunsterTech
                  well, the mystery deepens. Returned to site with a Main controller pcb 1 and 2. Replaced pcb2 first as its the i/f for the reader controller. Still same issue. Replaced main controller 1 and still the same. I have the correct voltage of 24v to the reader controller. I spoke to Canon UK and they said they have never come across this error in the whole of Europe on this model! But says its a reader issue. So no idea what would have caused this, its now with the Remedy team, will keep you posted.
                  @Munstertech did you ever get any resolve on this issue?
                  I have the same problem but it's on the previous generation iR Adv 6555i. Seem to think it's an environment issue. Was there about 2 months ago and reseated connectors on DC CONT PCB as well as on DADF and removed all the dust. It then worked after I powered it on.

                  The issue is back now, just wondering if you had any joy with Remedy

                  Thanks B

                    Comment

                    • nicknt82
                      Trusted Tech

                      100+ Posts
                      • Nov 2011
                      • 100
                      #6
                      Re: iradvDX 6755I - E280-002 & E732-0023

                      Originally posted by Benjamin98
                      @Munstertech did you ever get any resolve on this issue?
                      I have the same problem but it's on the previous generation iR Adv 6555i. Seem to think it's an environment issue. Was there about 2 months ago and reseated connectors on DC CONT PCB as well as on DADF and removed all the dust. It then worked after I powered it on.

                      The issue is back now, just wondering if you had any joy with Remedy

                      Thanks B

                      E280-002 :Check cable
                      E732-0023: Check maincontroller

                      As you said, already replaced main controller 1 & 2 , So i think problem are Reader PCB or DADF PCB

                        Comment

                        • Benjamin98
                          Technician

                          50+ Posts
                          • Mar 2015
                          • 89
                          #7
                          Re: iradvDX 6755I - E280-002 & E732-0023

                          Originally posted by nicknt82
                          E280-002 :Check cable
                          E732-0023: Check maincontroller


                          As you said, already replaced main controller 1 & 2 , So i think problem are Reader PCB or DADF PCB
                          Thanks, yeah. I have replaced the Flat cable so will update if it gives any issues

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