Clearing the status report sent via email to keep from sending to the previous owner

[doug]

Good morning everyone,
How do I clear the email that keeps sending the status report to the previous service provider on a canon IRA C5540i?
The machine was transferred to a new customer and it is set up to send a status report "low toner" etc. to the previous service provider.
can I erase the email destination in service mode/
Thanking all of you in advance,
Doug

[giogi]

Re: Clearing the status report sent via email to keep from sending to the previous ow

may be this setting:

Settings/Registration : Management Settings : Device Management > E-Mail Notification Settings