[Won't Print] Canon C5255i Received the print job but it won't print it out.

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  • denvertan
    Technician
    • May 2019
    • 86

    #1

    [Won't Print] Canon C5255i Received the print job but it won't print it out.

    The problem copier is a Canon C5255i.
    The issue is it will receive the print job from both computer. But NO paper will be printed. (Test print also won't print.)
    And when I try to cancel the print job at the copier, it took forever to delete the print job. (I have to directly power off the copier)

    What I have done.
    0. Photocopy will have print out.
    1. Check Restrict Print job is not enabled in the copier.
    2. Update the driver to latest Canon C5255i driver. (UFRII Driver is installed.)
    3. Replace the LAN cable with a new one. (Tested the LAN cable by connect to other Copier, can print without problem.)
    4. Replaced the HDD. (Replacing this is because when I enabled Spooler in copier, copier take forever to restart or shutdown.)
    5. Replaced the Main Con. (After replacing the main con, copier will delete cancelled print job, but still won't print)

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    Attached Files
  • duwaynebrooks
    Technician

    Site Contributor
    • Aug 2015
    • 48

    #2
    HI,
    This still sounds like a driver or port issue.

    Check that the local port is an IP address with no extensions.

    Have you tried the PCL driver.

    Is the driver and Operating System chosen by automatically the Canon website?

    Comment

    • copres
      Technician

      Site Contributor
      • May 2011
      • 42

      #3
      Check to see if "ignore paper size mismatch" selected - sometimes setting in print driver properties 'A4" size is default and not "letter", especially after Windows update.

      Comment

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