Transfer License NG

[PoonKing5000]

Hi,
I am trying to transfer a Universal Send license from a 4570 to another. I have done this several times before and have not had an issue. However i have two machines here with USend on them and when i try to get the transfer key from ST-SEND it goes "active" for a few seconds and then "NG". This is happening on both machines. I have flashed all firmware, verified USend is working properly, Cleared DCon and MMI. Any ideas?

Thanks
Andy

[Guest]

Andy,

When transferring your key from one copier to another, you must make sure to disable the License Key on the imageRUNNER you are transferring from. The copier will then generate a transfer key number. You will need this number when you call the Technical Support Center to transfer the license.
Please follow the procedure outlined below:
1. Enter into Service Mode on the copier (hit Additional Functions, then 2 and 8, then Additional Functions).
2. Enter Level 2 in Service Mode (hit Additional Functions, then 2).
3. Press Copier.
4. Select Option.
5. Choose LCNS-TR.
6. Set the appropriate kit option to 0 (ex. for Universal Send Kit, set ST-Send to 0). Hit OK.
7. Write down Transfer License Key (ex. TR-Send) generated by the copier under this setting.
8. Call the Technical Support Center with the device serial numbers and the Transfer License Key.
* Make sure you have this number (Transfer License Key) handy when calling the TSC. This number must be provided to ensure that the License was indeed cancelled on the imageRUNNER.
Contacting the Technical Support Center:
Contact the Technical Support Center at 1-800-528-2830 to transfer a license from one device to another. You will be required to have the following information:
1. The serial number of the old device.
2. The serial number of the new device. (Verify that this serial number exists in your dealer inventory).
3. The Transfer Key number. To get the Transfer Key number, you will have to disable the license on the old device (see above).
* Note - It is recommended that you also have the License Access Number and the old License Key Number (in addition to the device serial numbers and the Transfer License Key) when you call the TSC. These items are not required, but they can help us resolve any possible discrepancies that may arise.
You only need to call the Technical Support Center to transfer the license from one machine to another machine. You do not need to call the Technical Support Center to disable the license on a given machine. Simply follow the procedure above to disable the license on your device. Write down the resulting Transfer Key Number and the serial number of the device that you disabled the license on. Also write down the License Access Number for the kit. Keep this information in a safe place. When you have the serial number for the new device that you want to transfer the kit to, then call the Technical Support Center with all of the above required information. The Technical Support Center staff can then transfer the license in the LMS system and generate a new license key number for your new device.

[PoonKing5000]

Thanks. I know how it is supposed to work. Like i have said i have done it a few times before without an issue. On these machines though i am getting a NG result when generating the transfer key.

[Guest]

I'm aware that you know. I thought it might be useful to review certain steps. I guess you would just have to call Canon TSC. Good luck.

Screwtape!