Ir adv c3720

[wassem]

I have a color machine 3720
In the send function when choosing the file format
The jpg format is grayed ( not working)
Any experienced colleague have a reasonable reason
Thanks in advance

[Venom]

Re: Ir adv c3720

Another option may be set as default that causes that to be greyed out. I would initialize the send settings. Settings/Registration> Function Settings> Send> Common Settings> Change Default Settings> Initialize

[giogi]

Re: Ir adv c3720

can you send me your DCM file + psw?
I'll check

[wassem]

Re: Ir adv c3720

can you send me your DCM file + psw?
I'll check

what do you mean by dcm file??

[giogi]

Re: Ir adv c3720

first set in service modes to 1
COPIER>OPTION>USER>SMD-EXPT
then enter RUI
Settings/Registration : Management Settings : Data Management > Export
select all and export using level 1


The DCM file contains all the device configuration

[nathicana]

Re: Ir adv c3720

The scan needs to be in full color in order to make a jpeg