Hello,
As the title states, I have a customer who has an imageCLASS MF810Cdn that is getting intermittent E009-0001 codes. Usually on power-on but not every time or sometimes randomly throughout the day. I want to check the life of the fixing unit, but cannot get into Service Mode, nor can I find info online on how to enter it with this machine. I have tried * 2+8 *, * 2 8 * and have had no luck. I have been following the suggested remedies in the Service Manual. The fixing unit looks good, the film is not torn or scratched, and the gears are not binding up. I have no idea the last time this machine received firmware, so that's on my to-do list as well. My priority at this time is getting into Service Mode. Any help is appreciated.
Mike
As the title states, I have a customer who has an imageCLASS MF810Cdn that is getting intermittent E009-0001 codes. Usually on power-on but not every time or sometimes randomly throughout the day. I want to check the life of the fixing unit, but cannot get into Service Mode, nor can I find info online on how to enter it with this machine. I have tried * 2+8 *, * 2 8 * and have had no luck. I have been following the suggested remedies in the Service Manual. The fixing unit looks good, the film is not torn or scratched, and the gears are not binding up. I have no idea the last time this machine received firmware, so that's on my to-do list as well. My priority at this time is getting into Service Mode. Any help is appreciated.
Mike