irc3380 e025-0000

[Ikon Princess]

I have an ir 3380 that is showing this code here is what I have done
1) cleaned ALL toner sensors a lot of cyan every where.
2) replaced the yellow sensor

After doing this the copier came up to ready and prints black and white just fine but try any color document and the code comes back, even single color cyan copy. any help asap would be greatly appreciated,thanks

[Guest]

Check for loose or pinched wires on the (Kit) connector board at J551 and J552, there's a photo attached.

Also,
The toner for each color is fed from the toner retainer, via the hopper assembly, to the drum unit.
There are two kinds of toner feeding, one is hopper feeding from the toner retainer to the hopper assembly and another is drum feeding from the hopper assembly to the drum unit.
If all is normal, the toner supply motor (M8-M11) rotates clockwise (CW). If something goes wrong and the motor rotates counterclockwise (CCW), however, the toner supply feed-screw will rotate to cause a change in the output of PS3 through PS6 (with the machine assuming malfunction of the toner supply motor).

To execute correct toner feeding, this machine has a toner feed level sensor (PS3-PS6). This sensor detects the sensor flag mounted on the shaft of the feed screw. This sensor flag executes reciprocating movement by the drive of the toner feed motor. It is the structure that the toner feed screw rotates and the specific amount of toner is fed to the drum unit when the sensor flag moves back and forth once.

At the time of the toner feeding, the DC controller monitors this sensor while driving the toner feed motor. The toner feed motor is stopped when feeding is completed. By executing this, the toner feeding is correctly implemented.

There's also a case where the processing unit drawer connectors were replaced for this error.

2 case,
Replace the Process Kit Relay PCB. Item 58 of the Hopper Assembly circled below, part number FM2-8266-000. NOTE: the service manual refers to this part as the Process Kit Relay PCB while the parts catalog calls it the Connecting PCB Unit. There is also a photo attached

Hope this helps, if you don't already know.

[Ikon Princess]

Thanks screw tape I am going to try this now

[Ikon Princess]

Thanks again for your help but after I started back tracking the sensor I replaced was defective. part number is WG8-5772-000 figure 620 item number 24.