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  • SCREWTAPE
    • May 2025
    #16
    Originally posted by euro scott
    i set the ip on the computer, then plug in the cat five cross over cable to the computer and copier, then i start the sst, then register the software in the sst, then i start the copier in download mode, then i start the download. every time i get an error on the sst. the error comes up in a pink box and says communication error with a bunch of question marks.
    Did you set up your laptop in your network properties?
    You did not mention this.
    The ip scheme is 172.16.1.101, this should be setup so that your laptop is able to communicate with the service support tool. This can also cause a communication error.
    Attached Files
    Last edited by Guest; 04-17-2009, 08:27 PM.

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      • mrfixit51
        Lead Service Technician

        1,000+ Posts
        • Oct 2008
        • 1975
        #17
        Originally posted by SCREWTAPE
        Did you set up your laptop in your network properties?
        You did not mention this.
        The ip scheme is 172.12.1.101, some use .160, this should be setup so that your laptop is able to communicate with the service support tool. This can also cause a communication error.
        I'm sure what he meant to write was 172.16.1.101, not 172.12.1.101. Too many numbers floating around in our heads The example Screwtape showed in the picture reflected this. Just did not want further confusion...
        "Once a King, always a King, but once a Knight is enough!"

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          • SCREWTAPE
            • May 2025
            #18
            Originally posted by mrfixit51
            I'm sure what he meant to write was 172.16.1.101, not 172.12.1.101. Too many numbers floating around in our heads The example Screwtape showed in the picture reflected this. Just did not want further confusion...
            Thank you mrfixit
            I guess that's why they call you Mrfixit..

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              • euro scott
                Trusted Tech

                100+ Posts
                • Apr 2008
                • 127
                #19
                i finally got it! the sst on my laptop was corrupt or something. i deleted it and reinstalled a newer version and walla, download accomplished! thanx again for all the help! jeremy

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                  • mrfixit51
                    Lead Service Technician

                    1,000+ Posts
                    • Oct 2008
                    • 1975
                    #20
                    Originally posted by euro scott
                    i finally got it! the sst on my laptop was corrupt or something. i deleted it and reinstalled a newer version and walla, download accomplished! thanx again for all the help! jeremy
                    Don'tcha' just love it when your tools, something that is suposed to make your lives easier, are the cause of your problems!?!? I am glad you got it sorted out, and thanks for the update!
                    "Once a King, always a King, but once a Knight is enough!"

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                      • SCREWTAPE
                        • May 2025
                        #21
                        Originally posted by euro scott
                        i finally got it! the sst on my laptop was corrupt or something. i deleted it and reinstalled a newer version and walla, download accomplished! thanx again for all the help! jeremy
                        Its always something simple at the end of the day!

                        Nice going.

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