[Electrical] IR DX 4735i with multiple problems

[Shoptech]

This machine has already received way too much attention by the service department. The customer initially reported a lightning strike, but later changed their tune. So far, service has replaced: HDD, toner hopper assembly, toner bottle drive assembly, ic photointerrupter, and the dc controller pcb.

Currently, when the machine boots up there is a REPLACE TONER CARTRIDGE message, but a new cartridge is not recognized either. When you close that message, there is a CHECK COVER warning (seems to be the front door). The last error to pop up, while I was trying to get into SETTINGS, was an E064-1400 HIGH VOLTAGE ERROR.

I have been checking the voltages from the Power Supply, and everything looks good. My next task will be to test the ribbon cable between the DC controller and the HV transfer pcb.

Anyone have any ideas?

[Shoptech]

Re: IR DX 4735i with multiple problems

After all the testing, the problem led back to the DC Controller PCB again, so I ordered a new one (after finding out that the first one had been ordered from a third party). It turns out, the first board was bad from the vendor, and the new PCB worked fine.

[Phil B.]

Re: IR DX 4735i with multiple problems

After all the testing, the problem led back to the DC Controller PCB again, so I ordered a new one (after finding out that the first one had been ordered from a third party). It turns out, the first board was bad from the vendor, and the new PCB worked fine.

I'd get with your purchasing dept and have that first vendor (bad bd) put on a probationary time or blacklist altogether. 31yrs in the industry I have learned some tricks to make my life easier.
Congrats on the fix.

[mansourman]

Re: IR DX 4735i with multiple problems

this machine has already received way too much attention by the service department. The customer initially reported a lightning strike, but later changed their tune. So far, service has replaced: Hdd, toner hopper assembly, toner bottle drive assembly, ic photointerrupter, and the dc controller pcb.

Currently, when the machine boots up there is a replace toner cartridge message, but a new cartridge is not recognized either. When you close that message, there is a check cover warning (seems to be the front door). The last error to pop up, while i was trying to get into settings, was an e064-1400 high voltage error.

I have been checking the voltages from the power supply, and everything looks good. My next task will be to test the ribbon cable between the dc controller and the hv transfer pcb.

Anyone have any ideas?

install the last firm ware & remove the chip fro cartridge

[OnTech Force]

Hi there,

I am working on a similar machine that I need to replace the HDD and can not get the firmware.
Can you help?

Thanks in advance

Oscar

[ADV COPIER]

Hi there,

I am working on a similar machine that I need to replace the HDD and can not get the firmware.
Can you help?

Thanks in advance

Oscar

Check pm