Deleting Mailboxes on Canon IR4570

[TJBoy]

Hi we have a Canon IR 4570 and need to reset some passwords from mailboxes, the users just forgot their passwords so I do not know how to reset that password for them and/or delete that mailbox in order to create a new one.

Please advice, thanks.

[mrsoul]

Hi fren, you can go to service mode, function, clear, pwd-clear. to clear all password

[Guest]

Hi we have a Canon IR 4570 and need to reset some passwords from mailboxes, the users just forgot their passwords so I do not know how to reset that password for them and/or delete that mailbox in order to create a new one.

Please advice, thanks.

Have you try RUI?
You can do a HD-CLEAR in service mode the partitions on the imageRUNNER Hard Drive that hold this info is the Image Storage Area. So basically you need to select the partition you are going to format by selecting it with the CHK-TYPE option. This option is located at COPIER>FUNCTION>SYSTEM>CHK-TYPE in Service Mode.

Set the option from 0-x. They are described below: # 1 is the one you want to clear..

0 = Entire HDD
1 = image storage area
2 = multiple-use file storage
3 = PDL-related file storage area


2. After you selected the partition to format, you need to select HD-CLEAR. This option is located below CHK-TYPE in COPIER>FUNCTION>SYSTEM>HD-CLEAR.
Only perform any of these operations if you are familiar with doing them. Otherwise call for service if you not a tech.

[TJBoy]

Hi fren, you can go to service mode, function, clear, pwd-clear. to clear all password

OK, what are the steps to do this?

[TJBoy]

Thanks SCREWTAPE, from your instructions that will format the image storage area and delete all mailboxes correct?, that would be OK if I want to remove all mailboxes but what if I just need to remove and/or clear the password on just 1 or 2 mailboxes and not all. Is that possible?

[Guest]

OK, what are the steps to do this?

1. Go into Service Mode. Press * Additional Functions, Press 2 and 8 number keys simultaneously, then Press * Additional Functions.
2. From the Service Mode screen. Select COPIER.
3. Select the FUNCTION tab.
3. Select CLEAR.
4. Under CLEAR, select PASSWORD.
5. Scroll to the second page and select PWD-CLR. Hit OK

You are correct this will format that area of the HDD, you can try the PWD-CLR but this will clear all passwords. Just create a new one for those.

[11x17]

you DONT need to clear the HD just to get rid of a password protected MB. all you have to do is turn on system manager and create a password. Then log in using the sys password and you will be able to delete and or change the password protected mailbox.

Hope you didnt follow the above advice just to delete a mailbox!

K.I.S.S.

[TJBoy]

you DONT need to clear the HD just to get rid of a password protected MB. all you have to do is turn on system manager and create a password. Then log in using the sys password and you will be able to delete and or change the password protected mailbox.

Hope you didnt follow the above advice just to delete a mailbox!

K.I.S.S.

That sounds great, can you please send the steps to perform the procedure you're describing?

Thanks!

[TJBoy]

There should be an easier way, because let's suppose that I have 80 or 90 mailboxes configured, and just 1 person forgets his/her mailbox password, it doesn't make sense to erase everybody mailboxes just for 1 person... there should be a way to just reset/delete 1 mailbox with no side effects for the rest of the mailbox users...

At least I hope so...

[11x17]

Like I toldyou.....there is an easier way, create a system id and then log in under that id and you will be able to delete or manipulate individual mailboxes. DO NOT do any HD clears or service mode pwd clears as this will not accomplish what yo want.

Additional function
i think (system setttings)
system manager id
turn on
create id ie 1234
hit ok
reset
additional functions
system settings
it should prompt you for the above 1234 id
go to mail box settings
select particular mailbox
INITIALIZE

THis is off the top of my head so if I missed a step please forgive me but the above is pretty close to what you need to do.

PLEASE DO NOT DO PWD CLR OR HD CLR OR any of the above suggestions. THEY ARE WRONG!

[Guest]

Like I told you.....there is an easier way, create a system id and then log in under that id and you will be able to delete or manipulate individual mailboxes. DO NOT do any HD clears or service mode pwd clears as this will not accomplish what yo want.

Additional function
i think (system settings)
system manager id
turn on
create id ie 1234
hit ok
reset
additional functions
system settings
it should prompt you for the above 1234 id
go to mail box settings
select particular mailbox
INITIALIZE

THis is off the top of my head so if I missed a step please forgive me but the above is pretty close to what you need to do.

PLEASE DO NOT DO PWD CLR OR HD CLR OR any of the above suggestions. THEY ARE WRONG!

Lets suppose there is a systems manager dept ID and password for system settings, this will prevent you from getting into systems settings, Then what can you do?, PWD-CLR. You must be able to go into system settings in order to manage those dept ID settings or system manager ID settings. Neither posts are incorrect or are wrong, including yours. These are just suggestions! As i stated in my last post, these operations should not be perform if they are not familiar doing so. But if a user needs help and whether they want to try some of the suggestions is completely up to them. TJ boy was aware of the operation for his situation, and is decision was a wise one, not to perform the HD clear for the image storage area. But, now he has some advice that he can use one day or maybe this info can be helpful for somebody esle.

[TJBoy]

11X17 your procedure worked like a charm, even the Canon tech was impressed lol...

Thanks again.

[11x17]

Glad to have been able to help!!

[TJBoy]

Lets suppose there is a systems manager dept ID and password for system settings, this will prevent you from getting into systems settings, Then what can you do?, PWD-CLR. You must be able to go into system settings in order to manage those dept ID settings or system manager ID settings. Neither posts are incorrect or are wrong, including yours. These are just suggestions! As i stated in my last post, these operations should not be perform if they are not familiar doing so. But if a user needs help and whether they want to try some of the suggestions is completely up to them. TJ boy was aware of the operation for his situation, and is decision was a wise one, not to perform the HD clear for the image storage area. But, now he has some advice that he can use one day or maybe this info can be helpful for somebody esle.

Thanks for your advice Screwtape, I saved it also for future reference.