IRC5550i firmware error when upgrading

[skibum]

I have been trying to upgrade the firmware on a Canon IRC5550i version 1 with no success. I tried using CDS updater and get error 82024206. I tried using USB and get 2 choices push 9 (version) and Reset (Shutdown) with message saying SST opening and it just hangs there and still no success. I tried using 2 and 8 download mode and Service mode without any luck when using the usb method.

I've used the same firmware to upgrade other IR5550i's successfully many times.

Please reply as my customer is having intermittent problems with prints hanging and they get a status message which shows (Waiting to print..........). Not sure if the firmware upgrade will help with this print issue.

[ADV COPIER]

Re: IRC5550i firmware error when upgrading

check the serial flash on mainboard, try replace them

[alex@wocltd.com]

Re: IRC5550i firmware error when upgrading

firmware update wont resolve print hang issue - have you tried soak test with laptop and crossover cable?

[skibum]

Re: IRC5550i firmware error when upgrading

firmware update wont resolve print hang issue - have you tried soak test with laptop and crossover cable?

No. How do you perform that?

[ADV COPIER]

Re: IRC5550i firmware error when upgrading

No. How do you perform that?

try using SST

[alex@wocltd.com]

Re: IRC5550i firmware error when upgrading

connect laptop with crossover cable and send a variety of files to print over a prescribed time ie if the client says it happens every hour or so test for say 3 hours to see if you can replicate, have you printed of print logs ? is it a specfic print job etc

[skibum]

Re: IRC5550i firmware error when upgrading

connect laptop with crossover cable and send a variety of files to print over a prescribed time ie if the client says it happens every hour or so test for say 3 hours to see if you can replicate, have you printed of print logs ? is it a specfic print job etc

I'll give it a try. The print hanging happens from all 5 of their computers and all different types of files and from different programs.

[skibum]

Re: IRC5550i firmware error when upgrading

try using SST

Where can I get the SST from? I have an older version from 10 years ago that probably won't work with IR Advance series.

[wcanonw]

Re: IRC5550i firmware error when upgrading

Where can I get the SST from? I have an older version from 10 years ago that probably won't work with IR Advance series.

Hi, you should be more specific.
Does the printer have an imagepass p2 server?
What type of driver is installed on the PC (pcl, ufr or ps).
Do not forget to put fixed ipv4 and dns addresses on the computers and download the most current and appropriate driver from the official Canon website

[wcanonw]

Re: IRC5550i firmware error when upgrading

If you can send photos or more specific data so that the specialists can advise you.
You could also check the driver, devices and printers, locate the printer, right click, printer properties, advanced options, print using the queue to make the program finish faster, start printing immediately. check if this option is enabled

[wcanonw]

Re: IRC5550i firmware error when upgrading

You could also assign another ip address to the printer to rule out a possible ip address conflict problem

[skibum]

Re: IRC5550i firmware error when upgrading

Hi, you should be more specific.
Does the printer have an imagepass p2 server?
What type of driver is installed on the PC (pcl, ufr or ps).
Do not forget to put fixed ipv4 and dns addresses on the computers and download the most current and appropriate driver from the official Canon website

The Print driver is UFR II and static IP is being used. I will be going there tomorrow and will look at the configuration then I will follow up. Currently they are printing anything other than MS Word or Excel documents ok. I'm leaning toward driver glitch.

[skibum]

Re: IRC5550i firmware error when upgrading

You could also assign another ip address to the printer to rule out a possible ip address conflict problem

I will check if there is a conflict tomorrow and follow up. I will unplug the network cable and try to ping the address if I get a reply then there is a conflict. The print condition seems to be only MS Word and Excel Docs but it prints Outlook emails ok.

[wcanonw]

Re: IRC5550i firmware error when upgrading

Hello, if the printer has the printing kit, you could make prints with the pcl6 or ps driver, to see if it presents the same error with the UFR driver

[skibum]

Re: IRC5550i firmware error when upgrading

What type of driver is installed on the PC (pcl, ufr or ps).

UFR II driver is installed which is the same driver across a network of 10 of these IRC5550i's with no issues. This machine is a version 1 IRC5550i but others are the same version.