I have a client that has a LBP 5050 colour laser printer. It prints beautifully but needs a new pick up roller. I have worked on the HP CM1215 which is essentially the same machine. With the HP you can happily get the machine to move the pick up roller into position for removal by pressing the control panel buttons from startup. With the canon i have no idea how to get the roller into position. The service manual is no help as you need to enter *28* into the status window. No matter what i try it doesn't work. Perhaps its because i am running Win 10 instead of XP or 7 so perhaps the software is just not compatible.
If anyone has any suggestions i would grateful.
If anyone has any suggestions i would grateful.