Office365 Scan to Email C5250 setting

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • lionex3d
    Technician
    • Jun 2013
    • 41

    Office365 Scan to Email C5250 setting

    anyone have a detailed guide on setting up a C5250 machine (fw v54.58)
    to use office 365 account with *app password*.

    Office 365 Primary Server: smtp.office365.com
    Port: 587
    Secure Socket Layer: On
    Reply E-mail Address: [Username]@[DomainName].com
    SMTP Auth: ON
    Username: [Username]@[DomainName].com
    Password: [Password]

    network test using GMAIL with port 587 is working flawlessly.

    once I shift to Office 365 accounts, it will prompt *SMTP Authentication Error*
    app password is copy-pasted to prevent typo error.

    would appreciate any tips.
  • ADV COPIER
    Pemain

    Site Contributor
    100+ Posts
    • Nov 2022
    • 200

    #2
    Re: Office365 Scan to Email C5250 setting

    try this, hope it helps
    pop3 : 995
    imap : 993
    smtp : 465
    Let's Drink our Coffee

    Comment

    • lionex3d
      Technician
      • Jun 2013
      • 41

      #3
      Re: Office365 Scan to Email C5250 setting

      Originally posted by ADV COPIER
      try this, hope it helps
      pop3 : 995
      imap : 993
      smtp : 465
      need to use 587 for TLS 1.2

      smtp auth.jpg

      based on the guideline from microsoft

      Comment

      • ADV COPIER
        Pemain

        Site Contributor
        100+ Posts
        • Nov 2022
        • 200

        #4
        Re: Office365 Scan to Email C5250 setting

        try update your firmware
        Let's Drink our Coffee

        Comment

        • Saturn
          Trusted Tech

          Site Contributor
          100+ Posts
          • Nov 2023
          • 147

          #5
          Re: Office365 Scan to Email C5250 setting

          Originally posted by lionex3d
          anyone have a detailed guide on setting up a C5250 machine (fw v54.58)
          to use office 365 account with *app password*.

          Office 365 Primary Server: smtp.office365.com
          Port: 587
          Secure Socket Layer: On
          Reply E-mail Address: [Username]@[DomainName].com
          SMTP Auth: ON
          Username: [Username]@[DomainName].com
          Password: [Password]

          network test using GMAIL with port 587 is working flawlessly.

          once I shift to Office 365 accounts, it will prompt *SMTP Authentication Error*
          app password is copy-pasted to prevent typo error.


          would appreciate any tips.

          We also have these settings at a C5560i with only one difference, instead of SSL we have TLS. Does the machine have the latest firmware installed?
          I don't care about who your father is, as long as I'm fishing here, you won't walk on water.

          Comment

          • lionex3d
            Technician
            • Jun 2013
            • 41

            #6
            Re: Office365 Scan to Email C5250 setting

            Originally posted by Saturn
            We also have these settings at a C5560i with only one difference, instead of SSL we have TLS. Does the machine have the latest firmware installed?
            v52.54.jpg

            not at the moment, the latest version I can get from the server is v60.something, which is released around year 2020, I'm still trying to source for newer one.

            I believe I have a 5535i, so I might try it on that one.

            I have read somewhere that this can be done via relay, still looking for a "guide for dummies" for that one yet.

            hopefully someone can confirm here that all I need is the latest firmware.

            Comment

            • ADV COPIER
              Pemain

              Site Contributor
              100+ Posts
              • Nov 2022
              • 200

              #7
              Re: Office365 Scan to Email C5250 setting

              you can update from CDS, or check the PM
              Let's Drink our Coffee

              Comment

              • zoraldinho
                teacher-guide-expert-guru

                Site Contributor
                2,500+ Posts
                • Mar 2008
                • 4955

                #8
                Re: Office365 Scan to Email C5250 setting

                Did you turn off two step verification on your office account?
                Practice makes perfect
                If it ain't broke, don't fix it
                A picture is worth a thousand words
                If you want something done right, you have to do it yourself

                Comment

                • Saturn
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Nov 2023
                  • 147

                  #9
                  Re: Office365 Scan to Email C5250 setting

                  Originally posted by lionex3d
                  [ATTACH=CONFIG]62126[/ATTACH]

                  not at the moment, the latest version I can get from the server is v60.something, which is released around year 2020, I'm still trying to source for newer one.

                  I believe I have a 5535i, so I might try it on that one.

                  I have read somewhere that this can be done via relay, still looking for a "guide for dummies" for that one yet.

                  hopefully someone can confirm here that all I need is the latest firmware.
                  You can update the firmware via the service mode of the machine if it is connected to the internet.
                  I don't care about who your father is, as long as I'm fishing here, you won't walk on water.

                  Comment

                  • MOLICN
                    Technician
                    • Mar 2024
                    • 19

                    #10
                    Re: Office365 Scan to Email C5250 setting

                    Originally posted by lionex3d
                    [ATTACH=CONFIG]62126[/ATTACH]

                    not at the moment, the latest version I can get from the server is v60.something, which is released around year 2020, I'm still trying to source for newer one.

                    I believe I have a 5535i, so I might try it on that one.

                    I have read somewhere that this can be done via relay, still looking for a "guide for dummies" for that one yet.

                    hopefully someone can confirm here that all I need is the latest firmware.


                    The last version firmware number of this machine is: usb_iAC5255_20231015.0610201.zip


                    Update time: October 15, 2023


                    I feel that your problem is caused by the email port not being set correctly. It is recommended that you use the email client to test the port data on your computer first to determine if it is set up correctly.


                    It is recommended to use tools such as DreamMail and FOXMAIL for testing.

                    Comment

                    • lionex3d
                      Technician
                      • Jun 2013
                      • 41

                      #11
                      Re: Office365 Scan to Email C5250 setting

                      Originally posted by zoraldinho
                      Did you turn off two step verification on your office account?
                      I haven't, but I thought that using the "app password" will bypass this security feature. same with Gmail accounts.

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 34928

                        #12
                        Re: Office365 Scan to Email C5250 setting

                        Originally posted by lionex3d
                        anyone have a detailed guide on setting up a C5250 machine (fw v54.58)
                        to use office 365 account with *app password*.

                        Office 365 Primary Server: smtp.office365.com
                        Port: 587
                        Secure Socket Layer: On
                        Reply E-mail Address: [Username]@[DomainName].com
                        SMTP Auth: ON
                        Username: [Username]@[DomainName].com
                        Password: [Password]

                        network test using GMAIL with port 587 is working flawlessly.

                        once I shift to Office 365 accounts, it will prompt *SMTP Authentication Error*
                        app password is copy-pasted to prevent typo error.

                        would appreciate any tips.
                        How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365 | Microsoft Learn

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 34928

                          #13
                          Re: Office365 Scan to Email C5250 setting

                          Originally posted by lionex3d
                          I have read somewhere that this can be done via relay, still looking for a "guide for dummies" for that one yet.

                          hopefully someone can confirm here that all I need is the latest firmware.

                          Microsoft 365 or Office 365 (SMTP relay) is Option 3 in the link I just posted.

                          Comment

                          • lionex3d
                            Technician
                            • Jun 2013
                            • 41

                            #14
                            Re: Office365 Scan to Email C5250 setting

                            Originally posted by slimslob
                            Microsoft 365 or Office 365 (SMTP relay) is Option 3 in the link I just posted.
                            yes, I found this link also. but still trying to find a more detailed tutorial/video tutorial as I am not skilled enough on office365 administration.

                            Comment

                            • lionex3d
                              Technician
                              • Jun 2013
                              • 41

                              #15
                              Re: Office365 Scan to Email C5250 setting

                              Will update this post on Monday, once I tried the other suggestions.

                              Comment

                              Working...